Oaks Brisbane Mews Suites

"The staff at the hotel itself are lovely - this review is to warn anyone thinking of renting (or buying) at the Bowen Hills location. It is in a flood zone and has flooded several times in the past, most recently in February 2022. Power & hot water was off from the end of Feb to mid April. Elevators are out of commission for *at least the next 6 months*. Car park is closed for most likely 4 months. There are no working amenities for the forseable future (except the pond which at least is nice to look at). Major repair works going on all over the complex. Many real estate companies are not lisitng this info on their ads and/or are not lowering rent due to the damage caused by the flooding. Beware of any unit on the 1st/Ground floor as it was *not required* for owners to have the parts of the walls removed to prevent mould."

"The layout of the apartments is great. Has just about everything you need. Cleanliness was rather lax. We had two different apartments during our stay and one was absolutely filthy dirty. Had the cleaners come in, still missed heaps and had to get them back again. Air conditioner didn't work either. Had a maintenance man come check it out but, still didn't work after he left. In the 2nd apartment, I had to keep the bathroom door closed as the smell from the drain was unpleasant at best. The hallways also smell funky and something should be done to allow air flow through them. The reception staff are very friendly and try their best to help."

"We stayed here for 11 days and would not recommend for long stays. Although staff were nice, the apartment had the last guests soap still on the rack and wasn’t the cleanest. The aircon in the bedroom didn’t work, and although we reported this, all they did was send up housekeeping to tell us it is a small vent and to give it time... well we left it on for 11 days on the coldest temperature and it didn’t work.. Housekeeping also decided what they wanted to do on their daily visits and not according to the schedule we were provided. The parking is very limited and you will struggle to find a spot marked for hotel. I am heavily pregnant and we often had to park way at the back away from our elevator, so it’s almost more convenient to park in visitors. The hallways aren’t air conditioned and have a really funky smell to the place. Otherwise, the pool is nice, and the location is great. But there is no storage or anywhere to put clothing really, so would only recommend for very short stays."