Cheltenham Medical Centre

"Dr Mitchell was amazing with my 14 month old daughter. We were looking for a doctor for her since moving back to Australia & he was excellent - thorough, kind & explained things perfectly. So happy to have found this clinic"

"It took me months to find Drs that are methodical when changing area's after 17 years . Myself and youngest daughter have a very complex medical history and sadly today I was told that this amazing GP service will no longer be bulk billing those on concession cards. The Government continues to allow those who struggle even more so with these type of changes . With every other price increase and with changes like this now people's health will be impacted. It is "hard to find"truly amazing Drs who actually care these days about their patients. I have had the pleasure for many years in the Western Suburbs and simply can't afford to travel over an hour to see him. I can't praise this GP surgery enough after dealing with 3 Drs here ,who were beyond anything I expected for myself and daughter . Dr. Katrina Reid just beautiful,compassionate and methodical for myself and Dr. Susanna Gong who was patient and absolutely amazing with my autistic young teenage daughter and the young man I seen today . I will miss this clinic. It's sad that we need to search for other professionals after such a long wait to find Drs that were beyond my expectations due to lack of bulk billing services for those who truly require it ."

"Staff are always welcoming and helpful. Waiting times are normal for a busy practice. Desk girls very friendly. I have been a patient here since the practice opened and have never had reason to complain. Having seen several doctors over the years, I have found them all very helpful and friendly."

"I was very happy with the helpful and experienced staff. They made both my husband and I feel relaxed. We were warmly greeted upon arrival and both had a plesant experience with our Doctors who answered and explained any queries we had."

"A good GP is hard to find in 2023 so I shopped around. I called on Friday afternoon and was told clear instructions for how to book for Saturday. Guess what? Not only was I able to make an appointment, but I was told the exact time that it would commence. Jacqui at reception was clear with instructions on when the appointment would take place. I attended at 1245 on the dot as instructed just as Dr Daniel came out and asked for me by name. Are you kidding me? No waiting for hours? Treated as a human being for a change? His manner was exemplary and I felt truly cared for. This was an amazing experience as I rarely need health advice. They even bulk bill during the week. 5 stars for clear communication, excellent customer service and proper health care. Thank you."