South Melbourne Medical Hub – GP Clinic South Melbourne

"So I had an appointment with Dr. Ling Zhang 2 week's ago. I was suffering from cold and flu. She didn't even check me thoroughly. She was rude! She was clueless about what medicine I should have. She asked me to get blood tests done and told me that she would contact me after having my report. Unfortunately, we have never heard back neither from her nor from the centre. On the contrary, the phlebotomist with whom we dealt was very polite and friendly."

"I had great experience at the South Melbourne Medical Hub with Dr Nick Carr and his team. Dr Nick is friendly and professional. I will not hesitate to recommend him and South Melbourne Medical Hub if you are looking for some medical advise."

"Super easy to sign up, book an appt the same day, and the ladies at reception were so nice. Such a cute environment for a medical hub. Dr. Carr is brilliant!"

"Best medical centre I've ever been to. Every staff member I have encountered has been excellent, professional as well as genuinely friendly. The most caring nurses and reception you can find and Dr Nick is absolutely amazing! Thank you to everyone there for being able to restore me to health when the hospital could not."

"I had scheduled a quick flu shot appointment for 1pm, and it was confirmed. I arrived at 12:55 and successfully checked in with the receptionist. However, I ended up waiting until 1:10 with no updates. The receptionist then informed me that the nurse was still on a lunch break and that there was a mistake in booking me for 1pm. I was made to wait until 1:20 when the nurse finally arrived, only to be told that I needed to see a doctor before receiving the flu shot. This raised several questions for me: 1. If my booking was a mistake, why was it confirmed in the first place? 2. Could they have informed me about the nurse's lunch break and the long waiting time during check-in? 3. The booking on hotdoc explicitly stated that the flu shot would be administered directly by the nurse, but after more than 20 minutes of pointless waiting, I was informed that a doctor's involvement was necessary. All of this information could have been provided during check-in. Overall, the management seemed chaotic, with no regard for punctuality and poor communication. They showed no respect for my time, as I didn't receive a single apology but rather an indifferent response when I had to leave. If they can't handle a simple flu shot, I wouldn't trust them with more complex health issues. What a waste of my lunch break. I do not recommend their services. * And to clarify, you need to actively seek information from the receptionist or else you just get left sitting there. **Reply to the owner: "misunderstanding you may have felt", seems like you did not even bother read through the review and actually think about improvements. I have no issues with your procedures, it is your lack of communication and respect to people's time that angers me. So do not throw big words like 'safety' in my way."