Officeworks Preston 121 Bell Street, Preston, Victoria 3072

"I normally don’t leave any bad reviews but after the very poor customer service showed I’d say will be a good idea have a chat with some of your staff member.. we had a nice experience last Sunday and one of the lady was very helpful and ready to help! The other day was completely the opposite!! Like we walked in a different store!! It’s a shame that all the team will have to cop this one star review! I’m sure there’s someone there that cares and loves his job but that’s not like that for everyone apparently!! All what we received back was a refund and zero interest on helping.. very disappointed and I guess I may have to go to a different store from now on!!"

"Over 10 minute wait for counter assistance and staff allowed a queue jumper. Straightforward request taken by one staff member (still 2nd in queue) only to be discussed with another, indicating several 'self service' steps required of me before they would process the job. Left and went to SNAP printing who actioned the job in under 5 minutes."

"Seriously good luck if you want to be treated kindly and with respect here. We called about returning a laptop that we purchased here last week, because we didn’t like the restrictions and functionality of it - (we bought the laptop the night before we called) and asked what their refund policy was like ahead of time, so we could make sure there were going to be no problems in person if we were to bring it in. The store manager in training answered and told us she wasn’t sure so had to wait until the next day to get an answer so we did. The next day she rang and let us know we could just bring it back in for full store credit. We brought the laptop back in the next day when we had time, and when we got there , we were immediately met with attitude and judgement by Patrick. He asked us what was wrong with it and we just told him it wasn’t what we were expecting and he was incredibly rude and judgmental about it but wouldn’t communicate the problem. Some other male staff member then came up to Patrick and they started whispering to each other saying things like “well what’s wrong with it though? Oh it’s just a change of mind ? What ? Why?” While we stood there awkwardly just waiting. During this, the staff member next to Patrick was also processing another refund for a male customer who was returning a speaker / radio, and that staff member just proceeded with the refund, no questions asked within 30 seconds. By this point, Kaman, another staff had stepped in to “investigate” our laptop asking us for a third time, why we wanted to return it. We explained the situation and the person we spoke with on the phone previously. They all then kept whispering and discussing amongst themselves , staring at us , about this whole matter and no one communicated with us at all what the problem was. Kaman frustratedly processed our refund back onto two gift cards and handed them to us without a word other than the amount that was on them. We were sick of being treated with such awkward , uncommunicative and rude service , so I kindly asked Kaman what the problem was and why there seemed to be a major confusion regarding our request - (he was also wearing a camera around his neck so you’re more than welcome to check this). He basically said that they don’t normally process refunds unless there’s a fault or if the packaging was fully sealed- We then repeated the fact we called ahead of time first to ensure this was the correct process and what their policy was , to avoid this exact situation. At this point I was explaining that it was also just the way all 3 staff members were staring and murmuring under their breath and not communicating a single word to us throughout the entire ordeal that made us feel incredibly uncomfortable. I asked how come the customer next to us got a full refund with no questions asked/ wasn’t basically interrogated the way we were, (even though he had opened and unboxed his item) - to which at this point, a random fourth , male staff member jumped in and said it was because what he was returning was fully sealed - even though I was not referring to him and whoever he served (he was 2 cash registers down from us and not relevant at all to this entire situation). Then he physically argued with us that the item WAS sealed and we basically got so incredibly frustrated at this point because he had absolutely no idea what we were talking about / referring to, and he just chimed in trying to be the hero for no reason. We asked for his name but he walked away after realising his mistake. Long story short - we will never ever return to this officeworks again. That was the absolute worst service we’ve ever received - it was disgusting and I hope that these staff members learn a thing or two about speaking and treating people kindly. Important to add that the only time we’ve ever experienced good service here was with a female staff member of asian descent from a different visit - she was bright, cheerful and kind so maybe she could train the rest of the team who could do with help"

"Yesterday, I encountered a rude customer service assistant. She is of Asian background. She was so rude to me as if she didn't want to attend to me. I asked her a simple question and she outburst in an aggressive way. I reckon she didn't want to attend to people of coloured. Poor service from officework and this not good enough. Everyone needs to be treat with respect and dignity, regardless of their race,background, culture and etc"

"Was looking for some teaching appliances when I was greeted warmly by a handsome young man named Declan. He quickly pointed me in the right direction in which I was able to find what I was looking for. He stayed and help with any questions I had. Truly wonderful customer service and a credit to the store. He is deserving of a raise and an all expenses paid trip to England to watch the premier league."