Schots Home Emporium - Bayside Furniture & Home Improvements Store 19 Cochranes Road, Moorabbin, Victoria 3189

"Wanted to return one box of tiles but they will only provide credit note. Requested to be considered for a refund but got shut down which is fine... but then followed with what looked like sarcastic email from their customer service officer. A joke really. I would avoid going there."

"Staff are unprofessional especially the old geezer working Saturday afternoon (11/3/23), imagine still working in retail in your late 60s/ early 70s lol. He yelled across the warehouse asking another staff if the "lady from Hampton" bought anything earlier. No one greeted us despite being in our vicinity. Old mate was also rude (borderline racist) to a Chinese couple in store. Kept saying I can't hear you...well turn your hearing aid up grandpa. Also rudely dismissed their request for a discount. Weird store."

"Love the layout, excellent supplies of doors, and a variety of fantastic windows from new to antique. They also have the accessories"

"A wide range for the home, from bathrooms, lighting to outdoors - some really interesting pieces. It’s a pity that their staff aren’t a little nicer. Several seem to think they are better than their customers. Turned me off from buying anything here."

"Shopping at Schots Home Emporium Bayside is a rewarding experience. The floor stock is historically accurate, eclectic and beautiful. Tracey gave us wonderful service. She is highly efficient, courteous and knowledgeable and went to considerable trouble to ensure we found the perfect option. Warren was also very helpful when I rang to enquire about products I had ordered. Both Tracey and Warren offered to make the effort without prompting to check storage options some distance from their stations."