City Chic Karingal Hub

"I wear quite baggy clothes and none of my bras fit after losing 60kgs. It's very hard to see what my body looks like. I went into City Chic, Karingal VIC store, some time ago now, asking to try on multiple different sized bras - because I had no idea what size I would be anymore. I was excited to feel good about myself and maybe buy something sexy. Instead when asking for specific sizes, the expert woman working scoffed at me, laughed and said, "honey, there's no way you're going to fit into a XX size bra. You're definitely a (much bigger) XX size bra". While she pulled on my clothes to reveal my body shape. Being told this, AND having someone try to see my figure by pulling my clothes, by someone who was laughing at me absolutely shattered me. I already struggle with confidence. All I wanted was to feel a bit more confident about my body. Then I kept getting pressured to buy the bras I was trying on. Whilst they were okay and fit me, I realise they had detachable straps and I do not like detachable straps. I was rushed and pressured into buying expensive items I was unsure about. This woman's customer service was disgusting and I have never experienced this in any shop. Even going to bras n things I get treated with more dignity and respect. I wasn't going to leave a review but I am continuously getting pestered with emails about my experience so here it is! I won't be a returning customer and I have already let family and friends know about how I was body shamed and judged by City Chic, Karingal, VIC."

"Absolutely lovely just went in to have a look at the store 29/06 about just before 9pm. this amazing lady who had green hair and piercings, was so extremely lovely great customer service and had an amazing chat and explained every question i asked clearly and professionally well done"

"Sorry City Chic, used to love you guys a good 20 years ago, but your options in sizing is shameful these days. Your store is meant to be size inclusive for bigger women, and it's not. Won't be going to another store again, and won't be ordering online either."

"The staff member Bree was amazing at helping our daughter find a dress for her school formal. Bree suggested a few different styles for her to try so that she could see what suit her best. Bree even helped with choosing the most suitable bra for the dress and had some fantastic suggestions for accessories like shoes, jewellery and hair styles. Thank you Bree!! We couldn’t have done this without you!!"

"Shopped at this location for the first time today and the service was amazing. Phoned ahead regarding a particular style & size of jeans. The person was very helpful on the phone. When I arrived in store she had put the jeans aside ‘just to be safe’ (without me having asked) as it was their last pair. She was serving multiple customers smoothly and was cheerful. Best shopping experience I have had in a long time. Wish I grabbed their name for the bosses to see who it was! Thank you!"