Petbarn

"Their store offers an incredible range of products for all my furry friends. The staff is incredibly friendly and always ready to help. I never leave empty-handed and my pets are always thrilled with their goodies. Highly recommend!"

"Service is excellent, one particular member of the staff treats every with consideration and kindness, he shows real passion for his job and customer service. The prices are excellent and if you find something else cheaper, they match the price, u just need to ask. Totally recommend it."

"It feels rare to receive such poor service in retail these days. The junior staff were all friendly and enthusiastic. Unfortunately, the senior staff and manager at this store were awful to deal with; dismissive, rude and not remotely interested in helping and/or honouring a product warranty. I was civil and friendly but was completely shut-down and dismissed. Perhaps they were having a hard time, need support, or some training? I'm not sure but it wasn't a pleasant experience. If you have any product issues, don't bother travelling in to attend the store - call their customer care team, where the staff are friendly, courteous, will listen and review any issues (thank you!) As for this particular store in Frankston - based on the attitudes alone, I won't be returning."

"Horrible service. I started shopping here 2-3 months ago roughly every week. I’ve had a couple rude behaviours but thought nothing of it. I bought two packets of crickets got home and there were two crickets in one pack and one in the other. Because I don’t live close I didn’t bother. When I came back I said to one of the guys what I encountered. To be careful what they sell, if it’s old and dead don’t sell it. I got back didn’t you see what you were buying? I said no, I don’t open cricket containers so they don’t jump out. Secondly I expect the container have at least 50 not 2. Done nothing about it and left. Two months ago I bought a heat globe for $18 it lasted 1 month. So two days ago I bought another. It lasted 1 night. I still had the package it came in. I brought it back today and all I got was “There is no warranty on globes and you’d have to prove to me you have serge protectors. I got pretty frustrated and said mate this was 2 days ago not 6 months. Finally he said he would replace it. Asked for my receipt, I paid cash and didn’t get given an receipt, I didn’t think for a second this globe will only last one night. Not a good experience at all."