Betta 1 Spring Street, Chatswood, New South Wales 2067

"Overall a really poor experience from start to finish. The Chatswood store itself is perhaps not to blame hence the 3 stars instead of 5 but everything was really substandard from lack of stock clarity on the website, to taking 8 weeks to receive the promo offer of a gift card. Not only that, but they just dump the machine in your place without any sort of assistance. Not even removing the packaging for you. Appliances Online delivered a fridge to us the same day and the experience was worlds apart. Just a really poor taste left from this whole purchase and I would certainly not be rushing back when there are many other retailers offering the same products and prices with better customer experiences."

"One of the greatest customer service experiences I have ever had. All staff members I dealt with had incredible product knowledge, were kind and clearly focused on helping me choose the best products for myself. Communication about deliveries and possible exchanges was on point. I highly recommend Betta in Chatswood! They are 10/10 in product range, customer service and efficiently. Oh did I mention next day delivery? :)"

"Michael was fantastic Excellent service. Had a big problem with a Hisense washing machine. Hisense were useless and didn’t want to know about it. Michael pulled out all stops to make it good and after Hisense refused to replace the faulty machine Michael replaced it with another brand. Michael then followed up twice with email a and personal phone call to make sure everything was ok. This is how you get a customer for life. Exceptional service even when things go wrong. It’s not that there was a problem it’s how the problem is addressed and this guy is the guy you want if there are any issues. Thank you Michael."

"Purchased a SMEG oven from Betta Chatswood at the beginning of April 2023. Betta was best when it came to price. I opted to pay $150 for disconnection and removal of the old oven and for installation of the new oven. Delivery was just a few days later by the electrician who took great care in ensuring that the new oven lined up perfectly with an existing, adjacent SMEG microwave/oven/grill combination unit. A good experience from ordering in the store through to delivery and installation."

"Probably, the worst online order experience I have had so far. I ordered a headphone, and they didn’t have it in stock even though they were showing for it. I sent an e-mail asking when my order will be arriving, and didn’t get reply. I called to their store and I was told that they will be ordering from another store for me, but I wasn’t sure that they would do so given my experience with their none response to my e-mail previously, and of course they didn’t order it. I was told to wait for two weeks to get the headphone or get a refund after such a long wait. You guys definitely need to be better in being clear about your stocks on hand so that you don’t waist people’s time."