Billini Outlet Fashion Spree

"Can’t even say there was any customer service.. walked in yesterday to two girls chatting away on their phones didn’t even greet me or offer any assistance even after making eye contact with me. Extremely poor reception… I did find shoes I liked and wanted however didn’t purchase for the simple reason of their attitude…"

"The staff at the outlet Centre did an AMAZING job considering they had a flash sale. People were rushing and grabbing boxes like toilet paper in the pandemic however the staff did the best they could to help when necessary. Unfortunately they had to have an employee at the door to let people in as the situation took a turn due to the mass volume of customers but that made the experience safer for each customer (even though some don’t like to wait). A job very well done by staff considering the circumstances."

"The team today did wonderfully handling a chaotic situation. One of the ladies constantly came outside to the line to keep us updated and explained the situation. Considering the warehouse sale wait time at Wetherill park which was a 3 hour wait, I think the team at fashion spree did a great job of allowing all customers the chance to shop and buy. With an approx wait time of 30-40mins in the line. Team were trying the best they could to make it a safe and as pleasant of an experience as possible. it was the people who were trashing the place making it hard for everyone else to find sizes and shoes. I've been to this store multiple times before and it is always clean and organised. I honestly feel bad for the team today, they are a bunch of lovely girls and they were doing the best they could. people need to have a bit more understanding in situations like this."

"I recently visited Billini Outlet Fashion Spree to purchase some new heels, but unfortunately, my experience was extremely disappointing. While I appreciate the store manager's efforts to clean up the store while the sale is going on to, the lack of clear communication regarding time limits for shopping made for a frustrating start to my visit. When I finally entered the store, the disorganization made it difficult for me to find the sizes I needed, and the worker (possible manger) rush to get me out of the store made me feel uncomfortable and targeted. As someone who was unfamiliar with the brand, I needed the time to try on different sizes, but the rushed environment made it impossible to do so comfortably. Overall, I found the shopping experience at Billini Outlet Fashion Spree to be the worst I have ever experienced. While I understand the worker's concern for wait times, it's disappointing that good customer service was sacrificed in the process. Going forward, I hope that the store can improve its organization and provide clearer communication and better training for its workers, so that future customers can have a more positive shopping experience"

"These girls are amazing. Exceptional costumer service and very friendly"