Shoes & Sox Chatswood

"Tom was fantastic. Very knowledgeable, polite, patient. Generally always happy with the measuring and fitting expertise and always love to bring my children to shoes and socks, but Tom's customer service was really a highlight. Having had an extremely busy day, one team memeber down - he was super efficient and professional."

"The electronic que is a lame excuse for good customer service, the staff literally ignore you until your name comes up in que. Way to use technology to make the retail experience less. Not a fan of that at all. The shoes my kid liked were in stock and we did purchase but I wasn’t impressed with the method. Train the staff and make retail good again."

"As always, just amazing, professional and courteous service (served by Keenan). The digital queue is a superb and fair innovation (no more pushing in by anybody). Have always bought my kids school shoes here and will continue to do so."

"If I could leave 0 stars I would. I have never walked out of a store so embarrassed by an employee, so shocked and speechless. I have never received such rude customer service in my whole adult life. I would not recommend anyone take their children to the Chatswood store and especially do not get served by Marie! Unless you would like to be yelled at in front of many customers and told you taking too long. Marie measured my child’s foot and we tried on a pair of shoes with her. I could see the store was busy and I said I’ll just have another look around to see if there was anything else I like. I could see the store was quite busy and said to Marie that she can look after someone else while I look at the other shoes. I walked around, found a pair and could see Marie was busy with a customer, I patiently waited for her to finish, she made eye contact with me and served another customer. I patiently waited again for her to serve another customer and when she was finished in her loudest voice said YOU NEED TO SCAN IN AGAIN! I thought she forgot that she was already serving me only moments ago and reminded her of this, she yelled at me YOU ARE TAKING TOO LONG TO SHOP YOU NEED TO SCAN IN AGAIN. It’s absolutely absurd to talk to people like this and to not serve them because they are “taking too long”. There is no timeframe in any shops except when Marie is working I guess. This is what happens when patient people get “served” by MARIE. Instead of seeing a patient customer waiting to be served she thought it was appropriate to be rude and yell at a customer. I walked out shocked, shaking and actually really sad as I really wanted to by my child a pair of shoes."

"My kids had a really great first shoe sizing experience. Keenan was so patient and so great with making it fun for our toddlers, and was also able to advise us on sizing options (including how fast they grow). Thanks a bunch!"