Koala HQ 37-41 O'Riordan Street, Alexandria, New South Wales 2015

"Mattress is the cheapest heap of rubbish I’ve ever seen, couldn’t even zip the two halves together without it breaking. Spent two hours trying to flatten the zipper out enough to get it to zip up and as soon as you get it done it busts open and the top half won’t sit on the bottom half. Stay away and pay the few dollars extra for the sleeping duck, substantially better product."

"After spending $4,000 on a bed you would think/expect that the items would be delivered to your house and placed inside a bedroom. For some unknown reason the couriers are not allowed inside your house even when you are home. Will definitely not be buying from here again, will spend my money at a furniture store who will actually deliver goods to the appropriate room and not just leave them at the front door"

"Delivery great. The bed itself is good however even the most expensive is a bit too firm for me and I had to buy a mattress topper. The sheets and doona covers are very crinkly so when you make the bed it looks a bit messy. I wouldn't recommend the sheets and covers as no one these days would ever iron them. If you like a firm bed then I would recommend."

"You can't go too wrong with a company that actually offers good customer service and honours their 120day trial. I bought the cloudy pillow. It was too soft for me. Nice to hug but didn't provide the neck support I needed and the refunded it. I bought another one, the breeze pillow, which does cool. It's still a bit soft, but I kept it anyway."

"The courier damaged my property and it’s my fault! I barricaded off my front deck as it was freshly stained that morning. The courier moved the barricade went on the deck to ring the doorbell, then left stained footprints across all my pavers. The barricade was more than obvious, and half-decent customer service would have called or knocked on the side window, like all others had done that day. When asked, the courier was, rude, argumentative and completely unapologetic. I have spoken with support and Koala won’t take responsibility as they outsource their courier service. I am now at cost to patch up my deck and clean my white pavers of stains. Meanwhile, the courier also delivered the wrong boxes, so my sofa bed is incomplete. UPDATE: Since posting this review in Nov 2022, Koala now daily send me emails and texts asking for feedback and promising to call me sometime from 8am to 5pm to discuss. They never call, even though I have repeatedly responded to their comms. UPDATE: Dec 22: Now they have seen the above, Koala have now stopped all feedback communications with me. Though on the very first phone call to them the operator suggested that recompense would be appropriate, they have now chosen to ignore all of my complaints and feedback. Koala haven't even asked how much the fix would be...and the footprint damage is still on my pavers. I am now a lifetime detractor of Koala."