B2C Furniture

"Best online experience! Easy to navigate website. I ordered two beautiful bedside tables. They arrived within two days and wow !! Just like the photo on the website. Delivery was seamless and they arrived exactly within the timeframe they gave me. Great place to shop for beautiful furniture!"

"I bought two bedside tables from B2C furniture but unfortunately, the surface was covered in block mould. The customer service was quite good, although I had to chase after them a couple of times. In the end they refunded without trouble. So I would still recommend this furniture company to others because the quality and the design of the bedside tables were nice, and the customer service was also great. It's a shame they were covered in mould."

"UPDATE: Received missing hardware package unfortunately we were missing dowels so had to go to Bunnings to buy them. Also on the website it says no MDF/chip board but the inside of the drawers (including drawer bottoms - which are very very thin - are in fact MDF) which was disappointing as there was no mention of that and the pictures in the website are deceiving for the inside of the drawers. Tv unit is okay but only after bracing underneath to strengthen the frame as it had a slight sag after we had our 65 inch tv on it. I WOULD NOT recommend it’s weighted for 100kg as is without further bracing to the frame (mentioned on website 100kg weight limit in Q&A section). We ordered the Paris TV unit, and were so excited to receive it as the tv unit we currently had broke (new but cheap one from a popular online store that only lasted 3 months). When we received the order we were surprised that it came flat packed. On the Q&A section of the website it mentions minimal assembly as it came built (reviews also mentioned this) so we’re a bit bummed knowing that was inaccurate. Upon opening we found out we also didn’t receive the instruction manual and also the screws/hardware to assemble it. I called customer service straight away and they said they have raised a ticket for the support team to send those out so still waiting on the hardware to build the tv unit. We are really disappointed as we previously ordered the Frankie coffee table and there were no issues and we were so impressed with the product we decided to upgrade our tv unit to something better. We are hoping that once we receive the hardware to build our unit it will be a sturdy unit that we were hoping for."

"I rarely post reviews unless I absolutely LOVE a product or service. In this instance it was both. I purchased a table and set of chairs from B2C and have been blown away with the quality and design of the set. The quality and design of the table speaks for itself and is even better than the online photos show. An added bonus is that the materials are all sustainably sourced which I love. The delivery was also prompt and the delivery drivers were very respectful. Highly recommend!"

"So disappointed at the level of service from B2C. I ordered a Queen Oslo bed frame and the quality of the bed slats were so poor that they are already falling apart. It's surprising because everything else seems sturdy. I raised it was Customer Support only to have email correspondence and no one call me about next steps. I've been sleeping on the sofa for a week now with no word on a the dispatch of new bed slats."