M.J. Bale Westfield Burwood 100 Burwood Road, Burwood, New South Wales 2134

"Unprofessional and even dishonest service. Visit the store if you want to be scammed. Recently called in to order an on sale jacket, after visiting my local store been told short of my size. My local store has checked the stock for me and told me to ring the M.J. Bale Westfield Burwood to arrange a delivery. I then called this store for ordering, it seems all smooth at the beginning. 1. When finalising, I asked the staff to double-check the price. This is when he told me he's going to sell me the original price 650$ (it is sale season), I refused because it is only 250$ online. Then he told me he'd give a 20% discount. I would bought it with the original price if I didn't bring it up. 2. The staff later rechecked the style and told me the jacket I want is actually another similar jacket. He first said they don't sell the on sale suits, but later claimed they don't have it in stock. In fact, I just checked with my local store again that they still have the only stock in the system. May be they want to keep the stock to themselves? no one knows. In conclusion, keep these in mind if you have to visit this shop, but my suggestion is just don't."

"Fantastic customer service and selection. Big shoutout to the manager, he was extremely helpful!"

"Good staff - poor quality material at premium prices. Recently bought two pairs of pants which retail for $140ea. That price point gave me the expectation that I would be receiving items of quality somewhere between Uniqlo or H&M ($60) and custom-made ($250-300). In store these seemed ok, however with one day's use it was clear these are low quality and I'm very disappointed with my purchase. Specifically, the fabric quality is low. The black pants pick up every piece of dust or grit you come into contact with. I have had this issue once before with very cheap pants I bought years ago, and I believe indicates a low quality fabric is used. Related to this, both pants shrunk considerably after washing, and completely changed the fit from regular/classic fit to skinny/tights fit, which I was actively avoiding. This also indicates low quality fabric, because shrinkage should not be this dramatic, even for non pre-shrunk cotton. The shape of the pants in store was good, which would indicate that their supplier can cut and manufacture well, which reinforces that specifically the material is low quality. Given that MJ Bale presents itself as a premium option for formalwear, I think these products (McQueen pants) are terrible at this price point, and I would recommend avoiding. For reference I've been happier with the quality of $50 Uniqlo pants - for $140 these need to be better: shouldn't shrink, should not dirty so easily, colours should not fade significantly over time, should not be "cold wash only" for cotton - ridiculous."

"Absolutely horrendous service Had my mates wedding, he ordered suits for himself and his groomsmen 1. They get there and no one knows who they are regardless of them being there and ordering suits prior 2. Suits were then requested to be tailored, and confirmed that they have been tailored. Only on the wedding day to find out that the suit was untouched, too large for the groom and too late to do anything about it. 3. The groomsmens suits were also untouched (regardless of staying there over a week to apparently get tailored) 4. Staff were so clueless and had no idea when suits were ready, who they were tailoring for etc. I'd actually appreciate this being followed up, as the groom is extremely saddened by what has happened ."

"Great Customer Service."