DECJUBA 109 Waterloo Road, Macquarie Park, New South Wales 2113

"Wanted to try on a top I’ve seen online. Opening hours from 9:30. Waited till 9:50 and the shop assistant looked directly at me through the glass and ignored me. Ended up having to leave rather than wait for the shop to open. Really disappointing as I would have probably bought the top."

"Had two really great experiences here. Always got what I needed and the staff are extremely attentive and helpful. They come and check and ensure I have the right sizes and styles."

"Horrible customer service at this Decjuba location. I wanted to exchange a jumper that was given to me as a gift and was linked to a Decjuba member account. It was listed on my friend's account and dated back to the beginning of COVID 2.0 - the staff member told me I couldn't exchange it because it was too late (even though I'd been told over the phone they'd extended the exchange time frame because of the lockdown). I asked her what I was supposed to do with the perfectly good, never worn, tags still attached $110 jumper? She suggested I try to sell it on a buy, swap, sell website. What a joke! They very obviously do not care about keeping their customers happy, instead more interested in the bottom line. I've felt this before at this location so this is just the tip of the iceberg for me. They've lost me as a customer. Many more retailers out there that actually care about the customer and want them to be happy."

"I had the best customer service at Decjuba Macquarie last week. Was in a rush finding a last minute outfit for a job interview. The amazing staff member Jordan was extremely helpful and happy to help me. She put together a great outfit and was super friendly, made a stressful shopping trip so much easier. Thank you so much Jordan!"

"Possibly the worst customer service I’ve ever experienced. I recently made an online purchase during a 20% off everything sale. One of the items purchased was a dark purple pair of Riley jeans. When they arrived, I cut off the tags knowing that they would fit (given I have 5 other pairs of different coloured Riley jeans in size 12). Unfortunately, the pair I received was incorrectly labelled and significantly smaller than my other pairs. The lady on the phone first questioned me as to whether I got them during their 50% off sale and was quick to remind me that returns and refunds on sale stock weren’t permitted. After clarifying that they were purchased during the 20% off storewide promotion, she needed to consult with her manager. The manager (working at 5:30pm on Thursday 21st June at the Macquarie Centre store) let her know that an exchange could not occur given that tags had been removed. This decision completely disregarded that I still had the tags albeit not attached. I questioned this decision by asking what I was to do with an expensive pair of jeans which didn’t fit. Their response essentially suggested that it wasn’t their problem. Despite being a loyal customer and spreading wonderful reviews about Decjuba to countless friends over the past 5 years, it would seem that they are more interested in product turnover than customer satisfaction. Very disappointing. I will not be shopping here again nor will my friends after hearing about this. $80 wasted."