Lounge Lovers Castle Hill 16 Victoria Avenue, Castle Hill, New South Wales 2154

"I went into lounge lovers today not expecting to buy a couch, but kelleigh was such a delight to be served by. She went so above and beyond to assist me and help choose a colour that I left with purchasing the comfiest couch ever - the eden 3 seater. Kelleigh made me feel so comfortable and I hope she’s the manager next time I go in there. Great service!"

"My partner and I visited the Castle Hill store around 1:00-2:00 PM on Friday 10th March 2023. Unfortunately, we had a pretty bad time with the young lady staff member there. We were really interested in this awesome outdoor dining set that was on floor sale, and we had few questions before we could commit to buying it. But the staff member who was supposed to be helping us was really unprofessional. She seemed totally uninterested in helping customers, and just sat there typing on her computer, ignoring everyone around her. We tried to get her attention and ask her some questions a few times, but she just gave us dry, unhelpful answers and then went back to her computer screen. The following two interactions really bothered us: - When we asked her about the total cost of the table and chairs, she actually told us that her math skills weren't very good, and that we should just calculate it ourselves! - We also asked about delivery date, she didn't seem to know anything and even started bad-mouthing the store manager. Telling us that it could take 2 weeks but wasn't sure because they have a new store manager and he is really slow. She told us that there were items in the store waiting to be picked up for more than a month and hence can't give any dates. All in all, it was a pretty terrible experience. We felt so let down that we ended up deciding not to buy the dining set after all, and we ended up going to a competitor store in the same building. It's such a shame, because we really wanted to buy from your store, but the staff member we encountered just didn't seem to care at all. Anyway, I just wanted to share our experience with you. Hopefully you can provide some training to your staff members to make sure that nobody else has to go through what we did! ==== Response to the reply: ===== Please read the feedback again, the complete date and time of the interaction is already mentioned on the first sentence, which is: 1:00-2:00 PM on Friday 10th March 2023. ==="

"We were totally blown away in a positive way by Dan the sofa man. He listens, is patient and gives you what you are looking for. The ability to be able to customise the way you want it, is incredible. We will recommend this place highly to all our friends and relatives. Can’t wait for the sofas to arrive!"

"Bought a dining table set a month plus ago only unpacked and installed recently due to delay in carpet installation. Found defect on the table, filed a complaint but was rejected as the company policy doesn't entertain complaint filed within 48 hour after delivery (can't blame them right? as delay is not caused by them). Does this defect appear to be damage by purchaser during installation? Look at those hardened glue!!!!!"

"Outstanding service and quality products! Could not be more happy with the entire experience of purchasing our new buffet. Thanks you LL for making everything so easy and stress free. We will be back to fill our house with more of your divine furniture!!!"