JD Sports

"Just came out from the store with no help for 30 minutes. Staffs here just want to do the bare minimum."

"I would give 0 stars if I could for their lack of customer service, empathy and inability to go above and beyond for their customers. Absolutely pathetic store and outdated store policies. Don't waste your time shopping here. Was greeted by a young man who advised I could use a gift card to purchase shoes. They didn't have any in stock in my size so they were sent to my house. I received them but they didn't fit and the stupid built in tongue was very restrictive causing pain and discomfort after only minutes of wearing. I returned them but wasn't allowed my money back as I paid via gift card. The sales clerk never once mentioned this would be an issue even AFTER I SPECIFICALLY QUESTIONED HIM ABOUT THIS. He said it shouldn't be a problem getting a refund, I just had to return within 30 days - which I did. After speaking to their call centre numerous times and sending an official complaint, they have ceased contact with me and WILL NOT refund my money. That's almost $300 I've lost from my birthday money where I needed this gift card specifically for new shoes. They will only issue a JD gift card where I cannot use it at any other store but theirs. That’s so unfair and retail stores shouldn’t be allowed to keep peoples money in these circumstances. I understand my money cant be reloaded onto this specific gift card and they cannot give cash for fraud reasons but they could at least try to refund it to my debit or credit card or a bloody cheque in the mail. That’s how you settle a customer dispute with good morals and great customer service. NOT by cutting off all contact and leaving me with no acceptable resolution in my situation where I cannot afford to buy another pair of shoes now they’ve held onto my money. I am so upset by this and they simply don’t give a f#ck because I’m just one customer to them and they’ve got my money so what do they care anymore. How dare they. APPALLING SERVICE. WILL NEVER SHOP HERE."

"Amazing customer service. I had a manufacturer fault with a pair of Adidas shoes. I returned them a few weeks later and Tyrese was able to swap them without making me jump through hoops. Hats off to JD for employing quality staff."

"I went in today and got some really cool Armani’s for me and Air Jordan’s for my son. I would like to unreservedly apologise to the girl who served me. I was pretty annoyed when I left the store with tags one pair. I was called back ( fair enough) but I wasn’t very happy. Everyone was having a bad day. . I hope I did not make anybodies day any worse than it already was. A really good range of products and most importantly sizes… Thank you and sorry!!"

"Large well planned store. Large stock collection. Some shoe styles are exclusively stocked here and no where else. Great customer service, well spoken and helpful staff. Get the creep protect it will save your shoes"