Barkers Veterinary Clinic

"We have seen Dr Jane twice and both times she has really taken the time and care to understand our situation. She was super patient with my dog who is very reluctant/anxious about getting examined. Jane managed to do so with far less fuss than anyone else I have been to. Nor did she push over-priced solutions, food or products, which I really appreciate. I trust Dr Jane's advice and solid experience. Thank-you Barkers."

"Note: Vet is IMMUNOCOMPROMISED! My cat and partner loved her. I'd recommend to the Jane that if she's infringing on personal liberties, that she gives her customers an opportunity to understand why rather than just enforcing such strict guidelines."

"I have been seeing Jane at Barkers Vet Clinic ever since she took over the practice (the previous vet was also lovely) Jane saw me through the adult to very very senior years of my beautiful cat Grace and is now trusted with the care of my doggo Summer. She is very capable, empathetic and thorough. She calmly accepts that both my pets have been absolute divas and gives great hugs when inevitable bad news has had to be delivered. Thank you so much Jane for your continued care (of pets and their humans)"

"Our experience at Barkers Veterinary Clinic 2 years ago has left me and my partner feeling disgusted and traumatised. We were initially hesitant to write this review, as we trusted Dr. Jane's judgement as a qualified vet. However, her incorrect assessment of our cat - that he needed to be euthanized after a failed desex operation - has had a lasting impact on us and we still struggle with the trauma of her recommendations. Not only did they fail to properly desex our cat, but they also recommended euthanasia based on their own assessment of our cat's behavior, which was based on metrics such the cat's behavior at the clinic and my 'body language' and 'behavior' at the clinic. While it is true that our cat likely had aggressive tendencies due to being nervous, alone, and in an unfamiliar place before its desex operation (like most cats would I can imagine), it's important to note that a qualified vet should be able to recognise and handle such cases with proper care and treatment. It's concerning that the vet used my 'body language' and 'behavior' as evidence of our cat's supposed aggression at home. To make matters even worse, they had the audacity to charge us for the consultation despite their complete failure to perform the procedure. After informing us of the failed desex operation, Dr Jane and Steven was terrible at communicating with us. They would not provide any information other than "he's not okay" which was alarming for any pet owner to hear. They would constantly delay the time we could pick him up and did so multiple times. When he was eventually returned, he was given back to us with cat feces all over him and his transporter. This level of neglect and disregard for the well-being of our pet is unacceptable and added to our already traumatic experience. A few days later, we took our cat to an established veterinary clinic who successfully operated on him (and allowed us to be in the same room during consultation!!!), mentioning that he was lovely and required a bit more anesthesia than usual. This only further highlights the incompetence and carelessness of Barkers Veterinary Clinic. After two years of observation, our cat has proven to be gentle and well-mannered and lives happily with another cat - all of which Dr. Jane said would not be possible, which only confirms the lack of competency and professionalism of the clinic. I often wonder how our cat's health and behavior would have been impacted if we had followed Dr. Jane's recommendation to give him daily medication from her friend, which was intended to calm him down. It is unfortunate that Dr. Jane could not see that our cat is now the most gentle and docile animal, without the need for any medication. The clinic itself is small with Dr. Jane and her partner Steven exhibiting a condescending and dismissive attitude towards us as pet owners. Furthermore, their policy of not allowing pet owners to be present during exams and procedures (which I understand is still the case in 2023) is not only harsh, but also a clear indication of their lack of transparency and trustworthiness. Our negative experience at Barkers Vet Clinic was reinforced by reading reviews from other customers, which aligned with our own experience of condescending behavior, rude communication with Dr. Jane and her partner Steven, and strange COVID policies still in place. We STRONGLY advise against going to Barkers Veterinary Clinic for anyone looking for quality and compassionate care for their beloved pets. Our experience with them was nothing short of a nightmare, and we would not wish it on anyone else. We hope that our review will prevent others from having to go through the same traumatic experience that we did."

"I am very frustrated and dissatisfied with this place. I tried to book a vet appointment for my puppy. Despite the pandemic being largely under control, the clinic was still enforcing strict contactless protocols, including locking their doors and requiring appointments to be conducted over the phone. When I arrived slightly earlier at the clinic and called as instructed, the staff member who answered was extremely rude and told me to wait in my car until the actual appointment time. I was then told to drop off my puppy at the door and wait for an email with the results, instead of being able to be present during the assessment. I was very dissatisfied with this experience and would not recommend this clinic to others. I felt very talked down to by Jane."