RNR Serviced Apartments 139 Chetwynd Street, North Melbourne, Victoria 3051

"While the room overall was okay in terms of size and features, there were some really disappointing aspects. As soon as we walked into the room there was a horrific smell that was like indescribably bad in the whole place. The ‘balcony’ door had been left slightly open which makes me think they knew about the smell and left it anyway. No efforts had been made to use disinfectant or room spray and it was so awful that we aired out the room for hours and had to go out and it still remained for the entire stay so possibly in the walls or vents. There was no way to get assistance as no 24 hour desk. When I went to check out / discuss it in the morning there was no one at the desk despite it being 10 minutes after they were supposedly staffed. I don’t like writing bad reviews so I would chalk this up to being random if it weren’t for the fact that the hygiene standards as a whole were lacking. Also, I noticed that multiple other reviewers have complained about the smell so it looks like they are aware of the problem and do nothing to fix it. The shower had plenty of mould built up, the carpets weren’t very clean, everything just felt a bit dirty. The room had decent features overall and wasn’t toooo bad for the price. The only other thing I would say is it is a serious stretch that the room is advertised as a ‘city view’. The only way I could see any city would be to stand on a balcony chair on a specific angle to look behind the building in front. The balcony is covered anyway and the building is behind another building so i’m not sure how you could possibly call it that."

"Apartment was pathetically cleaned. Shower was filthy with another person hair still on the walls when we arrived to a so called clean apartment. Pots and pans still had food in it which hadn't been cleaned properly. Minimal utensils and pots and pans to use in the kitchen. Reception lady was extremely rude and argumentative. Asked multiple times for clean towels eventually we did get them. The only positive that it was the location which was very close to the hospitals. Unfortunately we won't be staying there again."

"Room and location was great. Service was horrible, extremely rude We were waiting for money to come in and they are acting like money comes in a snap of a finger. They were saying “if I miss this footy game” and laughed “Come on guys!” Like they r our teacher and got somewhere to be, u at a desk doing nothing, we the ones need to go somewhere and we made an agreement before hand and they charged more which made us mad. Extremely disregarding us and worried for themselves. Not giving any alternative ways or anything. Indian receptionist didn’t talk about the security bond so had to pay for that later with the other rude blonde old receptionist who was worried about herself."

"The mattresses are hard as bricks. No mattress protector, instead you sleep on a single, thin sheet. You can literally see the mattress through it. No quilt cover, just sheets, so you wake up in the night touching the quilt, which is actually just a thick blanket. I know hotels don't wash them between every guest. Nope."

"The apartment itself was very nice and modern although upon booking the $200 deposit was never quoted or mentioned- but didn't really matter anyway as the reception area eftpos machine was having technical issues so wasn't able to put down $200 deposit anyway, location perfect apartment perfect. Would go again if needed."