Mercure North Melbourne Harker Street, North Melbourne, Victoria 3051

"This is really hard to rate because I think they do some things really well and others not so well. We were greeted by the friendly staff on arrival and check-in was smooth. We parked in the undercover parking area but you are charged extra for that privilege. We went up to our room and realised that it wasn’t the room that we booked. I noticed that someone wrote the same thing on their review 3 weeks ago. The gentleman was helpful, offering the room we booked but we saw that the bed wasn’t that much bigger so we didn’t bother moving. Later it rained and the room leaked water, even wetting the bed. We called reception and they said the other room we originally booked was also leaking. They upgraded us to a big room that looked and felt comfortable. It was very luxurious in size. The staff are very nice and very happy to sort out any issues so I can forgive the mistakes. However, this room had a few issues. The TV volume wasn’t working and neither was the spa. We originally didn’t pay for a spa so it didn’t matter too much. It did confirm to me that the hotel seems to be in disrepair. After all, three rooms we looked at had issues.There was birds poo all over the window but the view of the city was spectacular at night. The bathrooms in all three rooms we looked at were not modern but they were clean. When the bathroom fogged up, you could see that someone had left a love heart imprinted on the mirror. We had dinner in the hotel. The meals were hot and fresh and quality was fair for the price. It was a nice atmosphere and the hotel, although very old, looks clean and modern. They sell alcohol at the bar as well. They forgot our gravy and messed up our order regarding salads. Again, they do so well but they seem to let themselves down with detail. They were very pleasant though. There is an outdoor pool which looked clean and tidy. The lift is old and keeps moving even when the doors are opening but having the lift made it easy to travel up and down with luggage. Again, the lift lacks attention to detail and needs to be looked at as to why it moves with the doors open. The hotel looks glamorous in the photos and there are parts that look lovely. The reception area is attractive and there’s a sitting area in the lobby. I think the maintenance is the main problem with this hotel. It needs money spent on it. I feel for the staff because it’s not their fault and this company has the best employees. They really need to make their job easier by having everything working well. It’s five star for service and friendliness. I think it’s ok overall considering it’s cheaper than others in the area and the location is ideal if you need to be near the hospital. Thanks for making our stay pleasant, despite the issues."

"A friend and I were booked into the hotel for one night. On arrival, we were warmly greeted and checked in. Unfortunately the room we were given was not what we had boked and was very small and cramped. We brought this to the attention of the young lady from Argentina on reception who soon found us an upgraded room. She could not have been more friendly or helpful, including giving us directions to the hospital we needed to visit. 10 out of 10 for customer service ! The rooms are getting a bit dated, and worn and badly need renovation. Its also fairly noisy for us country folk with fire trucks trams etc . We had dinner at the hotel which was very good, as was the included breakfast, and once again customer service was great."

"This is a great place, nice sized rooms and clean, friendly staff and breakfast and dinning up to a good standard. parking is available and as we got there early we were allowed to park there as we visited the city center. It 's location just out of the city is ideal if you don't feel confident driving in the center, as the tram stop is 50 meters away and run frequently, about a 10 min trip. Thanks to all the staff and we will be sure to stay with you next time we have to come down to Melbourne."

"The room was adequate, but could do with better curtains to block the light. The bed was great. Service was good, friendly staff, great breakfast, but having a set price is very unfair on people who don't eat much then. But I can recommend it as a good place to stay, close to public transport."

"Good location. Good reception service. Good budget price came with breakfast. Parking on site for AUD 25 daily which was a good price. However, this hotel was dated and the elevator was quite scary. It was slow and the level where the elevator stopped was not consistent with the floor when the door opened. It adjusted the level after the door opened. The room was small. The bathroom was tight. The shower door and bathroom door cannot open at the same time. They would bump into each other."