Nightcap at Ocean Beach Hotel 259 West Street, Umina Beach, New South Wales 2257

"Have been staying at the O.B Nightcap for over two months and Staff are super friendly rooms clean cleaners even friendly and helpful. Everything is close by in walking distance. The area is full of coastal activities. With the exception of one night of misbehaved guests causing Disturbances, my stay has been going great and still continues."

"The severely worn chair and very old and basic reception desk is a sign of things to expect... The rooms have recently been refurbished with a VERY tight budget. Hot water for the shower takes about 10 minutes and inconsistent extremes. Bed surprisingly comfortable. I was promised room 1 supposedly the "quiet" room but that's a far fetch from it. Operational noises from the Bistro audible but not terrible. Just after midnight there was a huge disturbance next door that sounded like a domestic incident with yelling, slamming doors and screaming kids - No interference from the hotel or security. With waking up I had to battle the cockroaches for my chocolate I left on the bedside table. When that eventually calmed down @4:30am the cleaners came through with an industrial grade vacuum cleaner to do all the carpets outside the rooms, stairs and hallways!!!!1 Are you serious!!!"

"Great service, and friendly staff. We arrived early and was able to check-in before we headed out for lunch. The rooms are very comfortable, but there were a couple on minor issues such as the one bedside lamp being broken and the window blinds don't completely cover the windows, allowing light from the street lights outside in. Overall great value for money."

"Beds were comfortable & the staff are friendly. We got in quite late & we’re given the key to the room by a friendly gentle man. The tvs in the rooms didn’t work & the room was tidy but not clean. Large dead cockroach in the bedroom & bathroom. Patched hole in the wall with a window lock that didn’t work. It was what it was for a night, we slept & showered."

"Room No. 3 Nights stayed: 2 Housekeeping: -5 (minus 5)/5 Firstly I have to give a shoutout to Dayan, exceptional and friendly service. We found the room very neat and clean. It appears the rooms have undergone a recent renovation and the consideration into the design and layout shows. The general experience of the stay was good, but the housekeeping let things down... badly. It is very unfortunate that the housekeeping was so shockingly bad. Rather I should say, there wasn't any housekeeping done at all. The normal expectations for housekeeping are, clean the bathroom, empty the bins, remake the bed, replace towels, replace the amenities and a generally tidy up... but, the only thing, and I mean the ONLY thing, that was done was the replacing of the towels. When we returned in the afternoon, the room was exactly how we had left the room in the morning when we went out to enjoy the sunshine and the town. Except for the clean towels. The bathroom was not cleaned, the basin and counter had not been wiped. The bin had not been emptied. The amenities such as shampoo/conditioner and body wash had not been replaced. Even the toilet paper, with the empty role still on the holder, had not been replenished. The bed was still unmade, with pillows to the side as we left them. Whomever came in to 'clean' just did not bother. We are very neat people and our 'untidy' is still very neat by most standards and we take pride in this fact and treat every place we stay as we would our own home. I cannot fathom as to why the room was not serviced at all. I did not complain as we were tired from the days' activities and had no interest in dealing with the issue when we were checking out the next morning. I requested the missing toilet paper Unfortunately it is the details that count at the end of the day, and this is one detail that cannot be overlooked. It is sad that the entire stay is defined by this simple but catastrophic failure. Again, Dayan, thank you for your service and while the hotel generally is very neat and clean, housekeeping has failed you."