Monkey Island Estate

"The estate is beautiful, actually set in a small island in the middle of the Thames, connected by a pedestrian bridge, so there are no cars. It's surrounded by a lot of green, and the place itself is like an oasis of tranquility, you can spend hours enjoying the nature and watching the river slowly flow. But then the hotel itself. Check in is actually out of the island, before crossing the bridge, but this is not well signed, and arriving at night is easily missed, like we did, and we spent quite a few minutes going from building to building, until someone (another guest) told us where to go. The rooms are very small, we barely had space around the bed, and there was no space where to put our cabin-size bags, so we had to put them on the floor, which limited space even more. Then on the first night, when we want to have a shower, there was no hot water. After a few phone calls with reception, someone came to our room to explain there was a problem with the boiler, and it wasn't going to be fixed until next morning. Indeed, next morning I was able to shower even though water was still not very hot; only got really hoy by noon. We had Valentine's dinner at the hotel restaurant. The place was nice, but nothing special. Service was good but not brilliant. We had steaks, which I had expected to be more tender, actually I had to ask for a different steak knife because it wasn't sharp enough, but the replacement was about the same. I don't think this dinner was good value for money. Then when it was time for checkout, they charged my card again by mistake, they said it's going to be reversed, and I hope they do it soon."

"This place is beautiful. My company had a 2 day event here and the staff were AMAZING!!! From the booking process till the end of the event they were great... from the manager, to the kitchen staff to the reception. Everyone was great. SPECIAL SHOUT OUT TO MONISH he was very helpful, kind and pro-active. He knew what he needed to do to help us before we even asked his manager to get someone to do it. I really cannot fault the staff members. The venue aswell was BEAUTIFUL, we were lucky to stay in the room and the BEDS oh lord have mercy I did not want to get up from bed to work - sooo comfyyy. Apart from our planning team loving the venue and how attentive the staff members were... our team and managers were happy too and so were our attendees. Super grateful to everyone there. Thank you thank you."

"The location is stunning and all the accommodation is first class. We celebrated our Golden Wedding Day here and all the staff without exception were so kind and friendly. Nothing was too much trouble. The food is amazing and The bar and Brasserie was relaxing and calm. Thank you all so much."

"We booked online in April for my husband’s retirement celebration dinner in June the hotel cancelled with less than 2 weeks notice leaving us desperately trying to find another venue, as it is the Jubilee weekend most restaurants are full. I am extremely disappointed with the hotel, they have spoilt what was supposed to be a special occasion We were contacted by the reservation team & rearranged our visit. We had a lovely evening the setting & atmosphere was wonderful & we were well looked after by all the staff. I will definitely like to return in the daytime so we can enjoy the lovely views"

"A birthday lunch and first visit. Lovely dining room with river view. Food and service very good. We had mackerel and beetroot with goat's cheese starters followed by chicken and river trout mains. All really tasty and nicely presented. When having coffee a brownie with Happy Birthday iced onto plate was presented which was a lovely touch."