Palace Hotel Buxton

"Fantastic looking old building, amazing reception, main staircase and bar area, but that's about it, the rooms are clean but the plastic bathrooms look terrible, the floorboards are very noisy, the receptionist was very slow and quite miserable, the poorly fitted and very obvious cable ducting running up the stairs shows a very low level of care for such a great building. Travel lodge offers a better and cheaper experience. Never thought I'd say that."

"Beautiful old building which must take a lot of work to stay looking good. Stayed for one night, room very good with a great view apart from the wardrobe which didn't match the room decor. All the meals where very good also. Would stay again."

"Honestly? Don’t come. Don’t. Beautiful hotel. Beautiful area surrounding. But there was a lot of issues. As soon as we got here we checked in as it was quite late. Staff was polite (David specifically) and told us where to go. Got in the room put the bags down and went to get food. We came back up with our food and notice what looked to be dirt or bodily fluid on the white sheets. My partner went to complain and the staff again were very nice and upgraded our room and gave us both a free breakfast. The breakfast was actually enjoyable. The coffee tasted a little like weird flavoured water. The main and biggest issue happened at about 22:20pm our second night. After me and my partner had finished enjoying some time together we get a loud bang at our door. And a woman walks in. Obviously us both being flushed this startled us. My partner was naked and I was on my way to the door asking who it was half naked when the manageress walks into our room and is very rude to us asking us to keep it down. I politely say that we were being very quiet as it’s a nice hotel and the only thing making noise was the bed. She told us people thought we were fighting!! I kindly explained we wasn’t being noisy enough for people to think that. She then says we need to keep it down and slams the door behind her. My partner suffered with extreme anxiety and this affected him greatly. After a couple minutes of questioning what the hell just happened he goes down to complain. And the woman acts like she doesn’t care that she walked in on us naked and went off on one. Overall the staff always seem like they can’t wait to leave and some are lovely and some are very rude and barge into your room late at night (:"

"We were there as part of a New Year party bus trip. Having read the reviews our expectations were low however we were extremely happy. The hotel is in a great location within the town,close to the railway station. The check in was quick and efficient. The room was spacious and had everything we needed.[Iron,board,hairdryer] The bathroom was huge so looked sparse for that reason. We received 2 welcome gifts of sweets and shortbread from the hotel . There were tea/coffee making facilities and bottled water was provided. Some rooms had a fridge. The public areas are very grand and the Xmas decorations were lovely. We received good service throughout our stay ,with only one thing that let it down. The food was always hot and we enjoyed the variety on offer at the buffet evening meals..The breakfast was also good. The entertainment was to our taste and the New Year party was really good. The ballroom looked spectacular. Everywhere was warm ,infact some area of the hotel were too hot! We used the leisure facilities and found them to be similar to many in hotels we have used in UK. I would have no hesitation in recommending this hotel.Its an old building with huge amount of character ,its not 5 star ,its not a hotel where all rooms are generic. It's individual and we thoroughly enjoyed our stay."

"This hotel is having work done and is much improved since the last time we went. There was minimum disruption and the room we were in had been recently upgraded and was comfortable. Breakfast good although the coffee machine was not working correctly. Reception were quick and helpful and overall I enjoyed our stay. We stayed one night to attend a concert at Buxton Opera House and I would stay again."