ScS - Sofas, Flooring & Furniture

"Absolutely shocking customer service. !! Ordered two sofas and a footstool . The lady that took our order obviously made a mistake. She told us we would get our sofas before Christmas. And the footstool would be delivered late January. That was fine, as long as we had the sofas for Christmas. We ordered these 15th October. Christmas ruined without sofas. And we eventually had them delivered the 14th February. So we'll over 4 months waiting . The delivery men were really helpful, But this store and customer service is a joke. And this particular staff member , should make sure she does the correct ordering. Rather than letting people go through this. 4 months waiting absolutely ridiculous."

"If I could give this company No stars then I would. Empty promises and 3 months without a sofa while they have had over £2500 of my money! Will never use again nor recommend to anyone. Cannot even get my money back without them charging me over £600 Go elsewhere people!"

"Went SCS to look for new 3 piece suite. John greeted us we entered and was very friendly and welcoming. He helped us with our purchase, we ordered the furniture and a new carpet for our living room. John was there for the whole process, we took out part finance and part cash purchase. I would definitely go back there and recommend them to you. Ask for John he us very knowledgeable and friendly"

"Many thanks to Kay for helping us decide and being so informative at the Swansea store, we came in browsing for our new sofa as we have recently renovated our home, Was keen on two in this store or one in dfs, decided on a console type here instead, for so much cheaper. Kay was very witty and helpful during the buying process. Thank you, we can’t wait to get our new sofa."

"Popped in to look at prices of carpets for my mother and she ended up buying the perfect sofa set and carpet for her home. We we're delivered with brilliant customer service by a very helpful and friendly gentleman called Wayne who gave great advice in a non pressuring way. Very happy customers all round."