Magnet Trade

"Staff are very rude. Will not be returning"

"Great service, friendly and very helpful staff, good selection of kitchens on show"

"My partner and I purchased a new magnet kitchen and arranged for it to be installed with Danny at Absolute home improvements who Swansea magnet use as one of their contractors and the quality of the overall install was not what you would expect from a new installation. We had quite a few issues with the install but the main issue was when we was left with water damage to our flooring, walls and skirting boards which after some investigation I discovered a very poorly fitted soil pipe connector installed by the fitters. I contacted Danny at Absolute home improvements to repair the damage caused by his poor workmanship and he gave me a time and date he would come to assess the damage so I left work early on the date agreed and he failed to turn up or even let me know he wasn't going to, I gave him a second chance to arrange a visit but he had obviously already been paid for the job and no longer cared and just ignored the situation. I then visited the Swansea Magnet store for help and frustratingly got no where with a shop full of staff not being able to help me with my complaint but I was told management would be in touch which failed to happen so I visited again and got the name of Martin Williams who is the store manager and sent him an email who said he would be at our property on a Saturday afternoon at 3 o'clock to assess the damage but he failed to show up so I contacted the store and found he hadn't even left for the appointment he made and eventually turned up over an hour late. He said himself the standard was below what he would expect from one of his fitters and would get the repairs done along with fixing other issues left by Danny. After this progress was painfully slow and I had a feeling Martin and Danny were hoping if they ignore the situation it would go away so I contacted trading standards and regional management at Magnet to assist who were much more helpful than anyone at the Swansea store. My partner has been working on an NHS ward through the covid pandemic which has been very stressful and didn't deserve the added stress brought on by a damaged kitchen we worked hard to pay for. Swansea magnet and Absolute home improvements are two companies I can only recommend avoiding. This is a review of the swansea magnet store and not the product provided by Magnet which is a very good product."

"Shocking customer service..! I complained to magnet about my kitchen in new build house back in November. I've been passed around different departments and still waiting for repairs in February.. The kitchen itself is good quality but the installation is awful. Think I could do better myself! I would not recommend magnet kitchens."

"Zero rating!! Well I have just had the most horrendous experience of my shopping life!! Turned up to my appointment on time. Waited at the front of the store and no one took any notice of me even though I had just phoned whilst on my way for directions. The two women were rude and Jess the one I had an appointment booked with said “you don’t have an appointment with me, it was cancelled!” No one had notified me and I’d travelled miles to get here. Their attitude was appalling and at first they refused to give me their head office number! Their manager wasn’t available so I called their customer service who are looking into this. All I can say is I wouldn’t shop here go somewhere that has good customer service. Maybe they should send their staff to Wren Kitchens for training!!!"