Premier Inn East Midlands Airport hotel Herald Way, Castle Donington, Derby DE74 2TQ

"Reception guy was evidently new and made a few mistakes. Don't we all, so no downside. The food was excellent and the service by Miguel was expemploary. He was assisted by a young lady whom I don't know the name of however, she was equally excellent. Both worked tirelessly all night without breaks. Credit to the brand. Well done the pair of you in the face of adversity (witnessed by myself). Happy to stay again."

"We stayed in the hotel and parked whilst away on holiday. On our return our car had broke down. The staff in the hotel were so helpful while we waited to be recovered, sorting extra parking and providing hit drinks. Thank you so much for your kindness"

"As usual a very good Premier Inn hotel, great location for the airport. The only reason we've marked it 2☆ is for the adjoining Thyme restaurant. We booked a table for 8pm, when we arrived the greeter ignored us for quite a while, he said he would be with us soon as he was busy on the computer the side of us, it was over 5mins before he took us to a table, which wasn't clean. We placed our order for food and a bottle of Australian Chardonnay. The wine arrived quite quickly but it was Spanish Chardonnay, when we queried it we were told they don't do Australian. The wine waitress actually said they had none of the wines listed! Several items of food weren't available, even chips! How can you run out of chips? We waited over an hour for the meal and to be honest it was well over priced and not that good either which is a real pity because when we fly back into EMA we will probably go elsewhere for a meal. UPDATE:- 4 weeks later........ As it is so convenient to eat at the hotel we thought we'd give it another try. Arrived at 7pm and they had a coach party so booked a table for 9.15pm. Arrived at 9pm, was shown to the table, ordered our meal. There were now only 10 customers now to deal with, 1 HOUR later we were served with meager portions of curry and a sold dollop of rice. The waitress however was extremely apologetic. Absolutely THE last time."

"Don't know what's going on here tonight. But the service and quality of food in the restaurant has been terrible. Have stayed at this hotel loads of times over the years as its close to a circuit we regularly race at. But after tonight will probably look for alternative accommodation. Service has been very poor, waiter in the restaurant took drinks orders which never came, so we went to the bar and ordered them mid way through our meal and we were then charged for drinks that never came, items were missing from our food order and we were made to feel we were an inconvenience for asking for what we ordered, we actually had to show the waiter on the menu what was supposed to come with our order, staff made plenty of attempts to move us on and close down the bar area a good 30 minutes before it was due to close. All in all its been a fairly poor experience. First time I've had a bad stay here in 15+ vistis over the years. But still overall unacceptable regardless of the previous good experiences."

"It was a good experience. We had no place to sleep at midnight when our plain landed and we found the hotel. The service was fantastic and the hotel is clean and quiet. They have a pretty good breakfast schedule. Also the prices are good. We are students."