The Club and Spa

"Lovely relaxing atmosphere. Staff couldn't do enough for us, had a spa day booked as a Xmas present , loved it, and had a back, neck, and shoulder massage really relaxing and would definitely recommend. The pool and indoor hot tubs weren't overly busy, and we enjoyed the outdoor hottub/jacuzzi to ourselves watching the plane just after taking off from Bristol airport and just enjoying peace and serenity."

"Highly recommend a visit to this spa! A super warm welcome from Erika on arrival who could see that I was slightly uncomfortable as this was a spa gift given to me, she went through the basics of what was available for me to use as well as making sure I was ok. Great customer service The spa itself, I did wander a bit to get my bearings as to what was available to me , but using several of the facilities which were immaculate, and lovely to use. I didn’t book in any spa treatments on this occasion, so I asked for my dinner reservation to be made earlier, I spoke with Zac who changed my dinner booking no problem at all, and was really interested in my feedback. The Marco Pierre White restaurant was lovely and not uncomfortable at all if you popped up from the spa in your robe. Food was delicious and again excellent service here once again. I would highly recommend a visit here, but would recommend you take advantage of any of the spa treatments to purchase to have a real luxury spa day !!! Great service and Great staff!!!"

"Enjoyed every moment of my time. The gym was well equipped. The staff were friendly and helpful and the food in Bardolinos was fantastic. The spa area was amazing. Would highly recommend. 10/10 from me"

"Was given a gift voucher for the spa. So spent a further £105 to take a friend. Last visited this place in 2015 and was not impressed so hoped that this time it would have improved. Unfortunately not. I phoned the spa upwards of 30 times to try to book the spa day. Left 4 messages on their answer phone yet no one ever called back. The phone was answered twice, the first time I was given incorrect information and no booking. The second time I was promised a call back, didn't happen. So I had to drive 10 miles to the spa to try to book in person. So, arrived at the spa today, the decor was exactly the same, 7 years later, but very tired, paint peeling off the walls in the pool area and mould. The saunas were old, dirty with rubbish on the floors and under the seats, the changing rooms were dirty, lockers old and infirm, and padlocks didn't work, so we were given duplicates, took at least 30 mins to get everything sorted before we could start enjoying our day, several of the facilities, outdoor jacuzzi, indoor steam room etc not working . Went to the club for lunch, which was booked for 1pm, took more than 40 mins to receive our food, which was cold. Complained and food taken away, food returned, the same food, same temp, we ate it because we had a massage booked and if we had complained again then we would have been late. We were given an extra glass of cheap bubbly as a sorry but the whole standard was shocking, we weren't asked if the food was OK at second serving, we were actually glared at when we asked why the food was so late and we were disappointed to see that our waitress was dressed in tatty jeans t shirt and trainers when we are supposed to be in a high star, hilton hotel. The massage was lovely, very relaxing but vastly over priced and did just about last the full time. Asked in the entry form, would you like to become a member? Not in a hells chance!! Today has cost £210 no value for money, no standards whatsoever grubby, tired venue and poor service, utter waste of money, for that cost I expected a lot more. Save your money and go to a decent modern establishment where customer care matters. I will not be returning and if I ever have the bad luck of receiving another gift voucher I will put it in the bin, or throw it under the sauna seat with the rest of the rubbish"

"Stayed local in Langford on holiday and was in pain from arthritis. Booked the £35 August deal (rrp£55) which was amazing - I had use of all the spa and then a Pizza salad and wine , afternoon tea included . BARGAIN!! .. There were outdoors facilities jacuzzi sauna sun loungers unlike alot of gyms. It was very clean and the staff were extremely helpful & friendly . The lady who booked me even popped in to the restaurant to check i'd had a nice time - how lovely.. I was pampered and wish I could go regular if lived local ."