AD Williams Wimbledon

"After reading the reviews I was hesitant about dropping my car in. However, the service from. Repair side of view was genuinely excellent. Customer service needs a bit of a revisit though…spent 40 mins on hold to both their numbers."

"Back bumper Insurance repair following accident. I would have given 0 ⭐️ had that been an option. The only positive thing about this place is the delivery drivers! It really is not worth the hassle, using this place for a repair.Take heed of the reviews, I wish I had looked at them before our car went in. They were: Unreliable Unprofessional Incompetent Untrustworthy Rude Confrontational From my experience they definitely are not the UK’s Trusted accident repair group."

"My car went in for an accident repair. On return, the fog light was still out of position, there was paint overspray and some of the scratches were still present. They agreed to take the car back in and on return the paintwork is still not to a professional standard. They took the car on the Monday and did not return it until a week after having been told it didn't get into the workshop until the Thursday. I requested a quote for some unrelated damage however this request was ignored on the four occasions I had to ring for an update. Poor quality, Poor service."

"I am unfortunate enough to have to use this company as my insurance company is dealing with my claim and have nominated them. It has so far taken since them 21/1022 until 09/11/22 to contact me. My car was booked in for today. Only for them to tell me I needed to have a recovery service collect my car as it has no bumper and it’s illegal to drive. I told them during the initial call that it has no bumper. They have photos to show the damage. I can’t believe it’s taking this long just to get the car into them. So now I have to wait until the 14/11/22. What a truly shabby company. If you “don’t have the capacity “ to deal with repairs you shouldn’t accept them through instance companies"

"Do not use this repair work shop. This was listed as the nearest repair shop to me by my insurer, but I really wish I had read the reviews first, as my used to be perfect car has had multipe issues since being returned by this place. It came back and when I got back in the car it wasn't starting so I sent the car back. Myself and 3 workers were here trying to start my car so I know I was not imagining this issue however they claim there was not an issue (I just needed to put my foot all the way down on the clutch) like this car didn't belong to me and I didn't know how to drive it before they took it and again they sent the car back. Upon return my back right indicator and break light were out I took the car to have the bulbs changed they worked for all of a day then went out again. I have now discovered there is a wiring issue, so clearly whatever they did but claim they didn't do to get my car starting again has now caused a wiring issue. But now because they claim there was no issue caused by them I am left with a bill I should not have to pay and considering my car went to them in perfect condition with only surface scratches because I was hit by someone makes it even more upsetting that these places can treat customers in such a way and get away with it."