Boots

"Went to Boots opticians today. Very thorough eye and contact lens check. Staff all polite and helpful. If you haven't done it recently get an eye test. My prescription needed an update! Recommend Boots for eye tests."

"Almost all prices are wrong in the food fridge, and when happen for the 10th time I took a picture to show at the person at the till given that I have the right to pay something at the price I see on the shelves. She did NOTHING, scanned the item and kept saying the higher price. Plus, there are always too many people at the till and the queue is far too long"

"Ordered some items for xmas online - using click & collect to save on O2 omissions & keep fit at same time, taking advantage of Boots' promotions like their 3 for 2 on gifting, triple points on certain items & more than half price on others. This made a huge saving with some really lovely gifts, beautifully presented & carefully wrapped for delivery to store, which occurred quite soon after ordering. Not only did I make a huge saving, my points have now increased to over £40. Highly recommend getting a Boots advantage card & downloading their app, which means app can be used if forget card. Visited Boots to use vouchers received in post (*as per photo) linked to Advantage Card. Had trouble to find several products for which entered store specifically to purchase, each member of staff were very obliging & helpful. Made a big saving on their 3 for 2 offers & gained substantial points via promotional vouchers. Customers who sign up for Boots Advantage Card can gain 4 points per each £1 spent. Regularly, Boots do special promotions where any points gained can be doubled or tripled. Points earned on Advantage Cards can then be used against future purchases. Furthermore, if customers link their card to Boots' on-line app, they will receive weekly promotions & offers. The Sutton, Surrey store is always very clean & tidy. It has 2 levels, a lower, small, galley type area where meal deals & the like can be purchased quite quickly with access in store & out to an upper main store area, including a pharmacy rear left & optician far left. One special thank you to Linda, who always greets me with a smile & is always so very professional. She usually goes over & above the call of duty, making customers aware of any promotions they may not realise are available, or taking time to help you purchase best item."

"Every single time I enter the shop after work at around 6 pm I am being approach by several members of staff reminding me that I have to hurry up as the shop is closing in 30, 25, 20 ..min etc. Today I was told at least 10 times by 4 different shop assistants that I should be finishing my shopping despite still having plenty of time to do so. When I eventually kindly asked one of the staff to stop reminding me because it is very distracting and promised to leave before the closing time, she just started arguing and laughing, with other staff happily joining the argument and laughing at my face. I believe this is not the best customer service."