Premier Inn London Sutton hotel

"I've stayed here many times, I brasher about how quiet it was until tonight... I've been awake listening to kids all night. This is going to be painful to fly with no sleep!!! Upon check in I was told of I wanted the room cleaned to let them know. This morning the girl at front desk with long straight hair said no service as they were busy. I asked for clean towels she rolled her eyes several times as of I was annoying her. She wrote my room number on her hand, odd!"

"Location was great for our requirements. Rooms standard, everything was clean. Staff very friendly. Parking extra but very reasonable prices for outer London!"

"Check in was available for me around midnight, which was really helpful. Location is central to Sutton, and useful if you need any amenities. Also, the train from Sutton into london is an express. Rooms were clean, and most importantly, when checking the kettle, it was spotless. This tells me room cleaning are doing a good job. There's an attached restaurant, which is basic, but the food provided was great. I had an all you can eat breakfast, and got my money's worth!"

"Very central location, close to the High Street and shopping centre. The rooms are clean and fresh. Limited staff availability at the time of my stay meant that rooms are not cleaned unless requested the day before. Quirky thing about the last two stays at a Premier Inn is that even when booking for two people there's was only one hand towel and one bath towel - I think reception should offer a second towel when two people check in, but they don't. Easy to get two key cards, but a second towel! I'll make a point of asking at check in next time. During the 5 day stay the broadband was having work done, 0.2 Mbs was the fastest I got and wow is that slow! And whatever work is being done its obviously taking time. The new branding of the restaurant is very meaty, and will not suit everyone. That said we had a nice midweek dinner on the first night of our stay, the service was cheerful and quite quick. My eye kept being drawn to the buckets on the floor a couple of tables away - it's a 6 floor building and the restaurant is on the ground floor. The buckets were collecting drips from some big pipes in the ceiling - really didn't want to think about what kind of pipes."

"We’re here for a couple of weeks while our home undergoes some emergency renovations and the staff are lovely. Jorge, Ahmed and Steve are particularly warm, welcoming and helpful. The rooms are so quiet, comfortable and wonderfully clean. Housekeeping are all wonderful too."