Flexistay Aparthotel Sutton

"Not really a hotel, so shouldn’t ever charge hotel prices! I booked a one night stay and I confess that I hadn’t really done any research: I just needed somewhere to stay after a family party in the area. The family room we booked was large enough and had an adequate bathroom. However, the walls are paper-thin and you can hear conversations from other rooms. It is also right by a train line (and I’m talking less than 20m away) so very noisy. Whereas the room had been advertised as “breakfast included”, we hadn’t realised this meant you have to cook your own in a shared kitchen, then wash up afterwards! Also, since checkout is 10am, there are 3 other families all trying to cook at the same time. This made it feel like living in a student house or youth hostel. I’ve no problem with either of these, but I wouldn’t expect to pay £135 a night for the privilege!"

"I have really enjoyed living in Flexistay, the rooms are so neat and clean. I guess the best room is room no. 4 as it has the sliding doors to the back side due to which you can have an amazing view of outside. The best part is the kitchen as you can prepare anything. Overall this is the best option to stay in Sutton as the train station, super mart , high street everything is near."

"Very spacious room clean and tidy, weii equipped kitchen and laundry area."

"Rooms were lovely and clean, kitchen well stocked. Staff very friendly. Unfortunately parking outside was full, local street spaces was available after 6.30pm - 8.00am. Would stay again."

"I had to make an impromptu journey from West Yorkshire to London because my father was critically ill in hospital. I used booking.com to find this place, which was conveniently sited, reasonably priced and had good reviews. However, when I arrived I was admitted by a woman who had a very poor command of English. She had no interest in checking me in or even taking any of my details. She just kept saying, "Just me okay". I had absolutely no clue what was going on but she proceeded to take me upstairs to the bedrooms. She wore a very short skirt and seemed unperturbed that she was showing me her red knickers beneath. I could smell tobacco on the landing and had more misgivings. She then took me into the room where there were two single beds (mattresses) on the floor. One was neat enough but the other had clearly been slept in. There were personal possessions strewn about on the second bed and on the floor. She told me that I was to sleep in the tidy bed and she would sleep in the other!!! This was absolutely not what I had arranged with booking.com and when I queried the plans she got annoyed and threw me out so that I had nowhere to stay at all. So far booking.com have been totally useless in rectifying this situation and I am still out of pocket since they charged in advance. They are also still listing it as a suitable place to stay. However, I would strongly recommend that no one stays here at all, no matter how tight your budget may be."