Compass Underwriting Limited

"Absolutely the worst company I have ever known!!! A company this big deserves not to even be allowed to trade. They are diabolical!! Disgusting behaviour"

"Telephone contact impossible as the number always goes through to a person at a call agency based in Nottingham who always says she can take your details and someone will call you back within 24 hours which never happens. Tried emailing them again nobody ever replies. Does this company EXIST if so how do they do business, Carrier Pigeon maybe. !!!!"

"Every single attempt at trying to call the office number is met with someone saying "the main office line is busy, we'll get someone to call you back" - which never happens. Absolute waste of time. I just had a simple query - I can't believe how frustrating it would be if you actually needed to make a claim. Insurance cancelled now anyway."

"I have been trying to obtain a copy of a policy I have held for 10 years+ for 2 months now after the original document was lost. The switchboard is courteous, but can only suggest a general E-mail address or a call back, which rarely happens. On 2 occasions they have promised to e-mail details of my policy and failed to do so on both. God knows what we would do if we had to make a claim. Not good enough."

"I started a claim back in mid April after being made redundant, still have not received a penny from them although I had managed to speak to one of the advisors there and said they were waiting for some more information from my previous employer. I ended up contacting previous employer and managed to get alternative email address for Compass so they could contact them, still waiting for response another month on and no contact or update on what is happening, contacted former employer they told me all information had been passed to Compass ages ago, so it seems to me that they are trying everything in their power to avoid paying me out, I have been paying this insurance for around 6 years now, this is extremely stressful and disappointing coming from a supposedly professional company, shall be contacting financial Ombudsman to make a complaint."