University College Hospital at Westmoreland Street 16-18 Westmoreland Street, London W1G 8PH

"A lady at the very first reception who wears the hijab when I showed her my appointment form, she told me to go further down and sit in the corner. Not informing me that I had to register at another reception to let my doctor know that I’m here so they could call me. So now I have sat here for approximately almost 2 hours when my appointment was supposed to be at 10am. Completely unacceptable and could have been avoided if the lady had been more clear on what and where I need to go. Would give zero stars if I could as I’m absolutely livid. Not the first time I’ve had an appalling customer service here either. It’s been multiple times now"

"My Dad’s prostate cancer was being treated at Ipswich Hospital with radiotherapy and not only were the machines always breaking and the treatment didn’t work but as hard as people worked it wasn’t a great atmosphere! I appreciate it’s a hospital and not a pub but still. Westmoreland Street by comparison is exceptional! They are the leaders in their field from what I can tell and everyone from the cleaning lady who helped my Dad with his mask, the receptionists who never try and rob you off like other medical receptionist to the nurses and doctors who gave the highest standard of care you could ever hope for! I appreciate not everyone gets to choose where they are treated on the NHS but where ever you’re from in this country if you get the choice of this group of hospitals especially this one I cannot recommend it highly enough! Not only did they save my Dad’s life but every step of the way whoever we dealt with they went above and beyond to help him and we’ll all be forever grateful and owe you all so much! Also there’s a pub immediately opposite!! Only thing that’s a challenge is they have no parking anywhere so be prepared!"

"Been in here for 5 nights following surgery and can't fault staff from domestics to the surgical team on urology. Only a couple of little niggles which are that there is no TV in the patient bays on the wards and the food is a little bland and repetitive with one menu to choose from. Other than these and just the fact that boredom sets in its a pretty decent hospital."

"After 1 year and 7 general anaesthetics later, the level of care I've received at Westmoreland Street has NEVER faltered. It is second to none! ALL the staff are caring, friendly and supportive. Everyone goes above and beyond to make sure their patients are looked after. The communal areas are super clean and you are asked to wear a face mask upon entry to the building. The canteen is well stocked and has small outdoor area for fresh air. Overnight accommodation may be made available for those who need to travel a long distance for morning procedures. These rooms are basic, but they do the job :)"

"Everyone I met here today was super nice and kind! I was referred to this urology clinic from A&E, so I had a fear of receiving the procedure. But as I entered the building, the man at door kindly greeted me with a new mask and guided me where to go. The toilet was so clean (the most clean toilet I have ever seen at UK hospitals) since the cleaning lady was very hard working. Upon clincal encounter, the nurses were very kind and professional (especially Comfort and Matt) as well as the urology consultant, who made a precise decision and explained the issue very clearly. I had a good result, so the nurses shared my happiness and cheered for me. Thank you for the empathy and kindness everyone shared with me today❤️ Highly recommend this hospital!"