Outbacker Travel Insurance 265-269 Kingston Road, London SW19 3NW

"DO NOT PURCHASE INSURANCE FROM THESE! Absolutely scandalous company that will miss-sell you insurance and not pay out when faced with life threatening travel situations! Paid out on my partners claim on the same insurance then refused to pay out for myself after being faced with potential death facing consequences and left to worry with the risks situated with it. You have been warned avoid these scandals!"

"My experience with outbacker was amazing. I got into a motorcycle accident in Thailand needing surgery surgery on my foot, within 24 hours the claim was approved and I was in surgery all expenses paid with no hassle at all. The insurance dealt directly with hospital so I had nothing to worry about and no upfront/hidden costs. Outbacker has varied reviews online which is why I wanted to share my experience as they were amazing for me, will definitely insure myself with them again. 10/10 customer service, one very satisfied (although injured lol) customer! Thank you!"

"Please avoid this insurance company at all costs! If I could give them 0 stars I would. I have been trying to get money back for a lost device for the best part of 3 months. Customer service is appalling and not designed for long trips abroad, which is ridiculous considering the insurance I bought covers a year long trip. Calling from abroad costs a huge amount of money, most of which I will not get back, and the customer service via email takes best part of 2 weeks to reply and completely ignores anything you've told them in previous correspondence. It's like talking to a brick wall. Please, for your own sanity, never use this company."

"Delayed review but my memory was reminded as I'm going travelling again and DEFINITELY LOOKING FOR ANOTHER BACKPACKING INSURANCE. Had to come home in 2020 from Chile to Scotland due to coronavirus pandemic. Flight companies were charging ridiculous prices to get home so we had little choice but to pay for them. When we got home tried to get money back for flights but they were saying we weren't covered for that. I argued that we were cutting our trip short as we'd planned to be away for 1 year and had also payed for 1 years cover. All we ended up getting in the end was the money back that we paid for the insurance, which I had to fight for for ages. Stay away from Outbacker backpacking insurance..."

"I would advise you all to use a different company for your insurance needs. I will never use Outbacker insurance company again. I originally used them as they were a cheap option with a good star rating on compare the market. I have rated them 2 stars because I eventually got my payout, however, this took 4 months after constantly having to email them to check what was going on with my claim. The service was not good enough, considering the original reply to my claim was that it could take up to 15 working days; so chasing them up after 85 working days to get money back was not acceptable. As an insurance company that supports backpackers, they need to be able to provide quicker services, as backpackers usually don’t have lots of money to fall back on. Other reviews on Google seem to correspond with this, however it seems I am one of the lucky ones to actually get a pay out!"