Dunedin Vets, Dunbar

"The staff are so friendly and helpful, which is so nice especially when you’re there with a pet that is ill."

"On entering the practice I immediately felt comfortable and confident about my appointment because of the warm welcome and friendly interaction. Had been concerned about my dog’s condition but was reassured during the treatment that things would improve which indeed they did. Very pleased as he has been in good form ever since."

"Dunedin are absolutely fantastic , I took my dog skipper there on Friday and from start to finish they were exemplary. Your always made very welcome , they explain everything to you in full and answer any questions, nothing is too much trouble for them . I am delighted I left the last vet to start with this one , the vets at Berwick treated me disgraceful at least here your treated with the respect you deserve. I travel over 40 miles to get my dog treated and although the last one was only 7 miles I’d rather go here to Dunedin as they care about the animals, not about the money !!!!!! Take your dog to Dunedin and while your there ask about the pet plan it’s really worth the money to join up . Raymond"

"Shady practise, untrustworthy with a total lack of customer care. Brought my dog in to get a second opinion on an ear lump. Advised at time of booking appointment I wanted second opinion and price for removal of the lump. Attended appointment, vet gave a verbal indication of price for removal, confirmed I would receive a written quote later that day. Nothing received. 2 days later I call the practice to ask where the quote was. Apologetic staff member advised I would receive it that afternoon. Nothing received. Today, four days after the appointment, I receive a phone call from the vet advising me that they will not provide a quote as my dog is already registered at another vet, and the only way to get a price is to leave the current vet and sign up with Dunedin! The bottom line is that these guys are a shambles and are not to be trusted. Having just spoken with the practice manager Fiona, it is clear that Dunedin are only interested in making money and couldn't care less about customer service or the care of my dog, otherwise they would have just provided a quote and I could have decided whether to proceed or not. Lame excuses, buck passing, needless delays all mean I'm no further forward than I was a week ago...and my wallet is £50 lighter for the pleasure. Avoid at all costs, highly unprofessional, and the Dunbar practise is very old-school - a tired decor, cramped, uninviting space not up to modern standards."