GoGlasgow Urban Hotel by Compass Hospitality 517 Paisley Road West, Glasgow G51 1RW

"This has got to be the worst hotel we have ever stayed in. The room was dirty also really dark lack of lights. Went for dinner of which the menu is very limited. But they had ran out of nearly all the options and the option we took was awful. My wife was unwell at the time. Went to bed. There were a group of children running up and down the corridor all night yelling and shouting banging on doors. So no sleep. Even after asking reception to sort it out. Got up for breakfast. And again nothing left other than black pudding and scrambled eggs which were all cold. All were were told was they had ran out. Not offered any refund. They said they would need to speak to the manager on the Monday and they would contact us. Which they never done. We had to contact them over and over 4 weeks later all they want to offer us is another nights stay in there hotel. Eh no thank you. Shocking customer service. Never been treated by a hotel like this before. Do yourself a favour. There are much better hotels on the area book there instead."

"Greetings! This is from a (now, former) employee so brace yourself that it's true. This place isn't worth your money. It's not clean. Not hygienic. Old. In taters. Heating doesn't work. Rooms not cleaned. Often the fresh new rooms you get aren't even cleaned properly. Washrooms don't work properly. Rooms get flooded often. You smell smoke everywhere. Linens are not washed. Towels are not given.. I can go on but I think I've made my point. It's bizarre. Now why am I letting you in on the inside 'trade secrets'? Yes, I was treated unfairly but despite that, if you'll check the previous reviews or point blank ask the hotel manager, I almost assure you, she won't be able to lie and deny. Unless.. Well, find a better place to put your money at, if you don't, like this post to confirm after you've made your mistake. Anyways, take care and have a great stay."

"To be honest we only stayed here as we were going to the football and for the location. Our room was big, bathroom absolutely tiny. The bed was the most uncomfortable one I've ever attempted to sleep in (think I got 2 hours if I was lucky). The breakfast was fine, it was really busy with football supporters so staff under pressure. We really will not be back, sorry ☹️"

"Wouldn't stay again. The staff were lovely, the bed was comfortable and the shower was good. However, the room was cold, the toilet stopped flushing, toilet not secured to the floor, taps not secured to the sink, there was a cigarette butt on the floor, no TV remote, no hairdryer, no seat or light at the table for doing hair or makeup, not enough towels available to have a hair towel and separate hand towel and asked for a hair dryer to the room and left before it arrived as my hair dried while waiting. The hotel has the potential to be very good however I feel I would have gotten a better service at a travel lodge."