Crosshill House 46-48 Queen Mary Avenue, Glasgow G42 8DT

"This is the worst hotel I have ever stayed in. The manager is one of the rudest people I’ve encountered in my 45 years on this planet. He makes Basil Fawlty look welcoming. I’ve absolutely no idea how he works in hospitality. Avoid."

"My mum stayed here this week, and the hotel was so appauling that she checked out. There was no wifi in the room, and the staff are only present after 2.30pm so it is impossible to speak to anyone. The hotel then claimed she was a no show so that she wouldn't get a refund from booking.com. Booking.com however were incredible and have given her a refund. They also said that the hotel put 'no show' so that she couldn't leave a review. As a single woman she also felt unsafe staying in this hotel alone or speaking to any of the staff members. Would avoid at all costs."

"Absolutely, without any doubt, the worst 'hotel' I have ever stayed in. There are absolutely zero facilities on site! So it is more of a group of bedsits. The 'reception' is a boarded up, back door entrance vestibule. I made a complaint about the lack of wifi connection in Room 11 and am still waiting to hear about my refund as I checked out after one night. Do not recommend as hotel staff are uncontactable at most times and when contactable between 2.30pm and 9,30pm are not helpful. Was given key to the outside door which did not work - not a good start and anyway the outside door to the corridor was left open. Extremely poor quality of place. Not worth the money."

"Absolutely, without any doubt, the worst 'hotel' I have ever stayed in. There are absolutely zero facilities on site! So it is more of a group of bedsits. The 'reception' is a boarded up, back door entrance vestibule. With no way through to the rooms! You have to go back outside to a different door. The corridors smell badly of damp. There is a tiny dehumidifier on the ground floor, desperately trying to dry 3 floors of wet carpet. The room was nicely presented, but the mattress was awful. Worse still was the amount of black mould in the shower and the frayed, flat towels. Shocking! Just horrible. Yet, they charge the same as plush, city centre hotels that have a gym and/or a pool. Please avoid. Only half a step from a Council Health and Safety closure!"

"I don't have anything bad to say about this place. We booked it last minute online and did so because is was so cheap, we paid £40 for a night's stay. The room was clean, fresh and tidy with a nice bathroom. I didnt expect much as we were paying so little but I was pleasantly surprised with what we got. It's in a great location for walking to bars a restaurants or jumping on the train into the city. Also has on site parking which is a big plus point."