LloydsPharmacy 125 Main Street, Newtongrange, Dalkeith EH22 4PF

"Went into the chemist this morning after my medication not being ready yesterday after getting told to come back after 2 so they can make it up! Which they didn’t! Saying I need to go in at 9.30 which is not okay and not being rude when I said you should put up a sign! She said I don’t need too. From the pharmacist to the girls behind the counter all standing saying stuff about me when I was there and could hear the. I am disgusting and will be taking it all the way and after the pharmacist being late, they then proceeded to talk about me and saying rude and hurtful and things it was like a flashback of the mean girls in high school. After the pharmacist being late she walked out of a busy shop to go and get coffee for everyone. And no need for anyone t be made to feel like that just going to your pharmacy and mean everyone of them So Totally unprofessional"

"Worst pharmacy I know put prescription in over a wee but still not ready. Shuts for 2hrs lunch usual excuses system down poorly managed"

"Waited in the queue for 30 mins, only for them to faff about behind the counter laughing while, a line of people gathered 2 get a prescription. For a chemist 2 have no aspirin in stock seems like a joke. But then for the staff to start arguing with serving customers, blaming the doctors for their own faults. Very obnoxious and rude place to go only for needed and essential medication"

"Seem to close and open when they please. Never seem to do the prescriptions when they come in. Only when someone comes for them do they then look them out and say come back later for it - regardless of how long they have had it. Refuse to answer the phone - infact it’s just permanently off the hook. Doctors can’t do anything about it either. Sort this pharmacy out lloyds. It’s not the staffs fault that are there it’s the fact they don’t have enough to cover the hours required to be open when supposed to!"

"I was waiting for a repeat medication, I had waited 8 days after I had ordered the medication, I had tried phoning for 3days with no answer. I am supposed to have my medication delivered, but having waited this length of time I went to the pharmacy. When I got to pharmacy, I asked the receptionist what had happened to my medication, she said that there was only two members of staff and that they had fallen two weeks behind. I did ask why nobody answered the phone, I got the lack of staff excuse. I was asked to wait while they located my prescription, I waited 12minuets before finally I got my medication. I am sure there is older people with more problems than I have, what about them."