LloydsPharmacy 35 Main Street, Gorebridge EH23 4BX

"New feel in the pharmacy recently, long may it last !"

"This used to be a lovely friendly pharmacy, but I don't know what has happened. I have had nothing but bad experiences recently. Lost prescriptions, denying that prescriptions had ever arrived there when the GP confirmed that they were checked in by the pharmacy several days earlier, customers being ignored despite three or four members of staff being present (not even being told 'I'll be with you in a minute', just completely blanked), rude service, long waiting times - more than once have I waited for over 90 (!) minutes (without being told it might take a while and could I please come back), prescriptions not being ready when I came back a second and third time after being promised they would be done and so on. Unfortunately my GP sends prescriptions here automatically since COVID, but I will do everything in my power to stop this and stop using this pharmacy. Other members of my family have also had bad experiences, and several other customers have stormed out with similar issues while I have been waiting. Never again."

"Worst chemist around, avoid at all costs non existant customer service, always trouble collecting prescriptions an always an excuse as to why they cant do their jobs, put your prescriptions in atleast a week in advance but they still wont have done it, would rate 0 if i could"

"I recently moved to the area from Mayfield and my prescriptions are automatically sent to this pharmacy now. I have nothing but issues on every occasion trying to collect these. For example, I had a prescription emailed across from my GP at noon on Friday, I went to the pharmacy at 12:30 on Saturday to be told it had just been received and will be ready lunchtime on Monday. I went back today (Monday) at 1:30 and was told the same information & to come back at 3pm - which I am not even going to bother doing as I'm not wasting my time to be sent away, again. I never had this level of service at a far busier Lloyds (right next to the local surgery) so not sure why the service here is so different. I have also had several issues with my daughters prescriptions, one time my partner waited 1.5 hours as told they were putting it together and then he asked how much longer it would be, to be told they didn't even have it. Shambles. I contacted my daughters GP as this medication was urgently needed and they told me they had sent it hours ago and the pharmacy should definitely have it. I'm not sure if its due to Covid19 or if they have other reasons (short staffed maybe?) but I am requesting my GP send my repeats to another pharmacy as I cannot rely on the turnaround, particularly for important medication. I don't think I am the only person having this issue as on many visits here there has been customers complaining of the same problems. Hopefully these issues resolve soon, but they definitely need to be highlighted."

"I don't know what on earth is going on in this pharmacy but the service is terrible. You can wait a week and the prescription is still not ready or lost. Then it's excuse after excuse as to why not."