Parcelforce Worldwide 1-6 Ellis Ashton Street, Liverpool L36 6BP

"My little daughter’s birthday gift parcel was charged import VAT £8.64 from HMRC. This Parcelforce charged me further £12 as their handling fee which was much much higher than the VAT amount!!! I have no choice to refuse. I will never use this delivery service provider!"

"Absolutely shocking service. Text message sent with scheduled time slot and driver did not stick to it so I missed it. Why send a scheduled time slot if you are not going to stick to it by a difference of 2 hours? Huge inconvenience having to go and collect parcel myself"

"Never ever delivered my parcel in the first attempt. Always I wait at home a whole day then it says delivery attempted, no one ever call the intercom or my phone. Then it will be a long game waiting for me to play with them. Either ends up with item being put in post office and I have to travel very far to get it, or return the parcel back to the sender. Absolute junk."

"If I could give no stars I would have Kept saying no information when I put tracking number in, I’d waited in 2 days because company I bought item from said be delivered 24th then it was 27th Still no tracking information. They delivered 28th I was at work card said will deliver next working day, that didn’t happen, tried tracking number left on card they don’t know about it"

"First of all you should rename the company parcel hostage because that's what it felt like.....If I could give no stars I would. I got a text message to say it was getting delivered between 10am and 11am so I took the morning off work to wait in then got another text saying I had missed the delivery and it was going to the depot . I had to go to the place which is about 9 miles away and when I got there I had to pay £41 tax so I could get my item I had already paid for anyway turns out that it never even went out for delivery"