Swift Despatch Ltd

"Don't answer phone, door or intercom. Finally got the attention of someone and they've no idea wherr or what you're looking for. Several people waiting at door at the same time with same problem"

"Utterly awful experience. The pharmacy that send out my medication to be posted to me use this service. I’ve only had 2 deliveries from them so far and both have been awful. The first delivery they told me they’d deliver it on a Thursday, then they said they’d deliver it on the Friday, then I eventually received it on the Saturday. The second delivery they gave me a 2 hour time slot so I made sure somebody was home to receive it and they didn’t deliver during the time slot. The person at my home had to then leave due to other commitments, which resulted in a failed attempted delivery over an hour after the end of my 2 hour time slot. I’ve now got to go and collect the parcel instead. Overall awful experience"

"Terrible service, waiting 2 days for a delivery and still no sign or call from the company. Can’t get hold of anyone to even ask when you’ll get delivery. Wouldn’t recommend using these as you won’t be able to get through to anyone to find out where your parcels are."

"These people are part of the APC Courier network whom we use for business. The APC network as a whole is brilliant but these guys are a disgrace. Sent a perishable parcel last Wednesday (next day service) still not arrived following Tuesday even though they had originally received and had out for delivery last Thursday. Things do occasionally go wrong but these guys have zero communication with us, our customer and our local depot chasing on our behalf. No response to numerous emails and they just don't answer the phone. 1 star is too good for them."

"Sender informed me there had been an attempted delivery of a parcel. If there was then no card had been left behind. I phoned the depot and arranged collection for the following day as I needed the item urgently. When I got to the depot I was informed that because of human error the item had gone out for re delivery. I emailed about compensation and at first I didn't get a response and phone calls weren't answered. I eventually received a response informing me there would be no compensation. I've asked to raise this to a manager. If I could I would happily give 0 stars."