Stone Lodge Pets Hotel and Shop

"I left my dog for two weeks and I bring him home very sick. Now I pay for his treatment with antibiotics and antiinflamatory. He lost wage and is very scared. Also he eat a lot of foods."

"My dogs went for 10 days in Aug posted videos so u could see them having fun while u r away"

"Don't make the mistake of being late. I didn't realise when dropping my dog off that you cant take them between 12 and 4pm. I arrived at 12.10pm. The gate was locked and nobody would answer the phone, I waited 15 minutes but nobody answered or replied, I couldn't wait till 4pm or I'd miss check in for my holiday. On their website it states 'We are open between 9-5 monday to friday for drop off and collection. This is not the case and needs updating. I climbed over a wall at the side, as it was not very high, just so I could ring the doorbell to let them know we were here, this was not the owners house, it was the kennels, it was the front door to the kennels, where you enter. It's only a few feet from the wall and gate. I never entered anywhere else on their property, only the door at the front . A young woman did come and was she mad. You'd have thought I'd committed the crime of the century. She told me in no uncertain terms, they were closed and I was trespassing. She was so rude and argumentative, I did not want to argue with her and told her so, I just wanted to know if they could take my dog or not, I would have been happy to apologise for being out of their hrs but I wasnt given the chance. Maybe she was having a bad day but I wouldn't want her looking after my dog not with that attitude. There are ways of speaking to people without being argumentative, it could have easily been reconciled and if they couldn't take my dog at that time then so be it, unfortunately she wanted an argument, she didn't get one, I simply left, needless to say I wont be going back. I may have made a mistake but when I booked I was not told I had to arrive at a certain time. This young woman told me I was and that I have been told numerous times. That wasnt true, nothing was mentioned when I booked but the previous time, I was asked when I was bringing my dog in and it was early morning 9am and she said that was fine. I remember her mentioning 4pm but I never expected that you can't drop your dog off all afternoon until after 4pm. I often work in the morning so that doesnt work for me. Luckily my son looked after my dog for me, so our holiday went ahead."

"We've been using Stone Lodge for over 2 years, since Poppy was a puppy. Poppy is always keen to go in and although she can be a little nervous in general, never shows any anxieties before or after a visit to them. The staff are always welcoming, professional and happy to chat about how her day(s) have been. I feel reassured by the time and effort they have taken to get to know her likes/dislikes. She started with daycare sessions which went so well I felt confident to start full board stays. Her stays as a puppy played a big part in her socialisation. Stone Lodge respond quickly and efficiently to messages, making bookings easy. I struggled to remember their new opening hours but they were always patient when arranging drop off and pick up times. Their updated hours are clearly shown on Google too. I highly recommend Stone Lodge. It means a lot to be able to go out for the day or have a holiday and be able to relax, knowing she's happy and with people who genuinely care. The peace of mind is priceless."

"Fantastic staff really kind to both me and my dog. They have made the experience easier"