LiFE Residential Deptford Estate Agents

"Awful and truly unprofessional letting agency. We could not get in contact with our property manager for weeks on end, taking months to send out a plumber for our leaking bathroom - who then did not even fix the problem. Is like they have gone out of their way to train people to be as unhelpful as possible. Our landlord became so frustrated that she terminated her contract with them, and months after we receive emails threatening to take us to court which when we eventually get in contact with them they shrug it off as an "error"."

"Terrible property management. The issues (bed, chairs, washing machine...) are still ongoing for 3 months. Many staff turnover, we had several property managers in 3 months. Landlady claimed she has paid for the repairs. Avoid at all cost."

"Thomas Chan who is my property agent is very professional. He always does his best to fix the issues I face in the flat. Very proactive and great at his job :)"

"Terrible property management. I moved in for 3 months into a flat and started to see issues: leaking, fridge not working. Property managers are not responsive. Many delays on fixing and compensation, had my case thrown around different property managers and team manager to handle, still no reply on complaint and resolution for almost 5 months."

"Started out ok, turned negative and would not recommend. Their service was decent while I was a tenant with them for over 3 years; helped I did not need too much from them while I was a tenant so didn't really have major issues. The issue is when trying to get a deposit back. Responses took weeks when before while a tenant they were within a day. Our account manager normally came back after several weeks only to try and deduct more each time, even months after having moved out (we didn't get our beleaguered deposit back until 4-5 months after we moved out). The process we found unprofessional and disappointing and made us lose a lot of trust in Life so I've stopped recommending them."