Aspect Property 41 Park Parade, London NW10 4JE

"Unprofessional and Rude!! Do not go to them. People are extremely rude. I have booked a viewing and took a half day from my office to see the property. I have been trying to reach them to confirm the full post code and to get a confirmation from them that there would be someone at the property to show. I have called them multiple times, they connected once but hung up on me without providing me any more information. Just 5 minutes before the allotted time to me, they sent me a text that they are unable to open the locks as they have got wrong keys. My half day salary was gone, I have travelled to the property and when I said that this is unprofessional, instead of apologising they started to make excuses and being very rude. I would like to share their message ——— We have staff illness and holidays so our office is empty whilst we undertake several viewings we are very busy every 15 mins with more viewings We cannot be held accountable for keys, we do not own the property we are just a letting agent and it would seem the landlord has made a mistake and supplied incorrect keys these things happen unfortunately from time to time We can only advise of the situation and and when we find out and we can only apologise when there is an issue With regards to your request for the postcode Any version of maps, google, Waze etc will lead you to Ancona Road in NW10, there is no immediate need for a full postcode. Furthermore,any search of Google would have provided the full postcode should you really require it. We are with other clients and unable to answer the phone of deal with these types of enquiries at this time. Once again we apologise for any unforeseen inconvenience this has caused and will await an updated set of keys from the landlord before we reschedule any more viewings 1. They could have checked the keys before making the appointment and most importantly PICKING UP THE CALL would be the main key to communicate what’s happening and letting me know that should I come or not! 2. If you are saying that me asking postcode was a wrong thing to do so, let me tell you, I am new to the city, I would like to get a confirmation from your side that someone is at the property for viewing. But if you are saying that you are busy and cannot help the customer with the proper address and other clients are more important to you. Then sorry! But other agencies are doing extraordinary services. Also, if this was so easy then what is the use of POSTCODES? Why do other people use it? 3. Being polite and provide the information is what your job is! First you wasted my time and giving me replies like you are too busy to reply to others and I am not that important person to talk while standing on the street waiting for you to confirm the viewings. 4. If you are too busy every 15 minutes, you should have understood the value of my time also. I have given you time but you failed to provide services. The path should be - Communicate Accept Apologise Be polite But instead you choose to - Blame the landlord Not accepting the mistake Making excuses Being rude"

"Absolutely amazing experience with aspect. Was quick and easy to view the property and get all the paperwork done so we could move. Matthew was outstanding answering all questions we had, taking the time and care to be thorough with all paperwork and make the process so so easy!! Liam showed us around our new home and was a lovely kind gentleman. We are so very happy. Lovely guys all around."

"I have used Aspect for a number of years to let our portfolio of properties which come available periodically, usually 6-8 lets a year. The service provided is excellent, with prompt acknowledgement of instructions, market analysis to ensuring we are getting top rent and suitably vetted tenants. The process is swift and seamless. Highly recommended"

"Aspect Property are the best Property Managers I have used in my long career of renting out my properties. They were recommended by a good friend who also has worked with them for years, and he wasn’t wrong. They found me great tenants, are very quick to respond to any issues that come up. They have provided me with fast and economic solutions to maintenance, and are just generally really easy to get on with. I would not hesitate to wholeheartedly recommend them to anyone thinking of letting their home. Five stars from me. Thanks Liam, Matt and all in the office."

"I have worked with Aspect for a number of years with them managing my portfolio. I have found them very professional and communicate between myself and the tenants very well.. Aspect is one of the longest serving estate agents in the local area and are well known to many of the local landlords who also use them for the many services they provide"