Mind the Flat

"Failed to process my application for rental and stole a £265 holding despite me providing all information required. These people are thieves! do not use them."

"I had heard about Mind the Flat a couple of years ago from friends who used their services as tenants and who were very satisfied with the level of expertise and professionalism that this young company has. When my BTL Flat became vacant in 2021 I decided to reach out to them and ask for their assistance with rental and management. My flat needed an extensive refurbishment at the time and the company carried all the works needed within a reasonable time and at an affordable budget. They were also quick to find me reliable tenants and they took care of the management from bills to gas certificates etc. If I have to choose one thing to describe Mind the Flat it would be the fact that they deliver. I was given a step by step plan of action and they took care of executing each step with care and within the timeframe expected. They definitely like what they do that’s why they are very good at it."

"Super professional team. Have helped me twice now to rent out my properties. So much less hassle and a better return as well. For me it was the eye opening moment I needed to stop managing my own flat rentals and let someone that can generate me a higher bottom line take over. I can’t speak more highly of the entire process from start to finish. 5 Stars from me"

"The team are amazingly friendly and helpful. They were very supportive during the whole process and treat you with respect. The team also went above and beyond to make sure I found my ideal flat that was perfect for my needs."

"Used this service from July 2021 to April 2022. They were nice/efficient at the beginning when I was sorting out my paperwork as an international renter, but gradually became less openly communicative when it came to my attention from a former flatmate A that the agency had withheld information from me about potential safety concerns regarding a different flatmate B I had moved in right next to. There were multiple noise, safety, and verbal incidents leading up to the flatmate B's relocation, but our serious complaints were initially addressed with extreme hesitation, disbelief, and inadequate concern for my and flatmate A's physical safety. There were several more issues regarding maintenance and tenancy length, but my point about a substantial lack of safety disclosures and protocol is enough to warrant my rating."