New Mansion House (Lancaster Gate) London W2 3NA

"Avoid this hostel! Very small rooms, twins are roughly 10 metres square, there is not enough space for your clothes or your stuff. No desk or chair. If you share a room, keep in mind that there is only one communal area that closes at 8.30pm-9.30pm for cleanings and from 11pm to 7am; the study room is tiny with 3 chairs without a window, laundry is super expensive on top of your rent. Very poor food quality, repetitive menu. Customer service and strategies on how to handle conflicts are non-existent. Unacceptable and not worth it!"

"I have been volunteer in New Mansion house and has been the worst ever, the costumer were happy with me and me available to do my duties. The management is the worst, who was working and who was sitting on the table, carry cans full of oil and have pain in the back for months, not possible any kind of conversation bacause the manager was overlapping the discussion and the assistant manager was to busy to choose the leggings of the same color of my wardrobe.. mediocracy is a luxury for this place"

"Stayed here for a month while I complete my dissertation. Location is excellent, staff and volunteers are responsive and the food included was great. Arief does an excellent job cleaning the rooms every single day without fail, he's also very friendly and diligent in his work. Meticulous and efficient as well. I would say the rooms are very clean but showers are a little dirty after other guests using them."

"The place is great, perfect location. You feel at home, even with the stairs, it was not a problem for me. The only problem was sharing a room with volunteers, unfortunately it was a problem that I didn't want to take to the reception for fear of creating a bigger problem inside the room. The volunteer had zero sense of collectivity, very cheeky, when I found out that she was a volunteer, I was more indignant, she should be the most respectful person with paying guests. she make a lot of noise at night, even after 10pm. It was 1am on the first night and she was making her bed which was completely messed up with several things on top, light on, she didn't even have the care to be delicate with the noise of the bags. The room had a bathroom, and it seemed that she thought she had priority to use, I went in with my things for a shower and she knocked on the door asking if I was going to be long, since outside there are several bathrooms with showers to use. I took a quick shower to make the bathroom available for her. After that I only showered outside the room to avoid stress. One day she entered the room and saw a hair straightener inside my closet and asked to borrow it, I lent it with a good heart but the next day I saw her using her own hair straightener and I wondered why she asked to borrow it if she had hers. Last night it was midnight and the light was on, there was another girl sleeping in the room and I got up to turn off the light out of respect for her, I was also almost asleep already. The volunteer entered the room, turned on the light, made noise, slammed the door and left the light on, I thought she would come back but she didn't. Very cheeky and problematic. Even she always slammed the doors hard. So I recommend that you don't mix paying guests with volunteers or that the volunteers strictly follow the rules of coexistence, it was the only thing that got in the way of my stay. I've stayed in several hostels and I've never seen anyone so problematic, I tried to be very nice to her, she seemed nice too, but she has this territorial behavior. Thanks for the meals too. I loved the place as a whole."

"Arief stood out during my stay. He had the perfect balance of friendliness and professionalism. There were several staff/volunteers that cleaned my room. However, I knew that when Arief cleaned the room, it would be done to the highest standard. Additionally, I would like to commend the reception staff. They are always happy to help."