Chapter Old Street

"The worst place to stay! The lift hasn’t been working since the past 4 days and everyday the staff gives fake hopes that it would work and we are working on it but the fact is they aren’t. I stay on the sixth floor imagine using the stairs for 4 days!"

"A really enjoyable experience living at Chapters Old Street so far. The customer experience is second to none. The staff is extremely friendly (shoutout to William and Jonathan) and have readily assisted me in several occasions. The facilities at the accomodation are top notch and the resident community is quite tight knit. One of the best student accomodations in London and would definitely recommend to anyone attending university in Central and East London."

"My room was not cleaned properly when I arrived. There are also broken furniture. My neighbours were extremely noisy. I reported noise problem during night hours (like 1-3 AM) over tens times and nothing has changed. These students acted like their room is a dance floor — singing, dancing, screaming at night."

"I have stayed with chapter for two years and I have had a lovely time here. Overtime the management has changed and now they don’t care what’s happening. They charge massive rent and then have construction going on everyday starting at 8 am even on the weekends. No one responds to the emails you send. Would avoid the place because you can never get a good night sleep anymore and no one to actually respond and resolve issues"

"Poor service. Electricity and internet is always cut off without any compensation. You can't imagine when everything in your room need electricity, the only thing you can do is sitting there at midnight or in the morning..."