ibis Styles London Excel 272 Victoria Dock Road, London E16 3BY

"The good. The staff were friendly and helpful Great location lots of restaurant nearby, links into London. Room lay out was good. Bed very comfortable Great TV Car park was very secure The bad Air con juts blew cold even when set to 30 degree. Spoke to reception who sent up maintenance man and heat who confirmed didn't work. Room was clean apart from brown water stains on the inside bathroom door. The ugly. The shower was dangerous. Got to the perfect temp then would cycle between perfect, scalding and cold."

"I was attending an event at the london excel so the location was perfect, however, the room i stayed in was not the cleanest of rooms. There were hairs on the floor when we got there and was a bit dusty. there was only 1 tea bag given in the room even though there were two beds. i stayed in the summer so it was very hot but unfortunately the air conditioning was not working. we were not given any instuctions upon arival. we had never stayed in a hotel before so we didnt know how anything worked. the staff were very cold which made us not want to go down and ask how anything worked. we spent about 15 minuets trying to figure out how the electric worked and then the shower. my trip could have been made much more enjoyable if the staff were more friendly and aproachable and if the cleaning was done a little better."

"Price was reasonable. On arrival we had a little difficulty checking in as they had not received our email for booking but problem was resolved by night staff. Morning staff were polite especially Patience who offered great customer service in general as well as dealing swiftly with the plumbing issue with sink and shower in our room . Room was nice, clean, with basic stylish decor. A little on the small side! Breakfast was good but would of liked to see chicken sausage or beef burger added to the list. Also an option for fried egg not just scrambled would of been a plus. Overall pleasant stay and recommend."

"I found it very professional, clean, tidy. Room was large enough and fairly well equipped. My only faults are that: the mattress was harder than I like, so I felt a little sore in the morning, there is no bath (there is a walk in shower instead) but that is fair enough as the hotel is clearly interested in helping with environmental issues, and the restaurant was closed on the night of my stay. However we had a meal in the attached pub instead which was a fairly good standard so we didn't mind. I would recommend overall."