Stow-Away Waterloo

"The idea of making an hotel from shipping containers is genial. I really loved my room, the self check-in and self check-out. This property does not have staff but you can speck to them over the phone at any time in case you need any help. The location is just off Waterloo station and very convenient for travel or to explore the nearby area (amazing) ."

"Excellent idea. Despite being located next to the track, this Hotel made of shipping containers has all you need for a great stay. Be prepared to use a bit of technology and check your emails for the check-in instructions. The staff on the other side of the phone was very friendly and helpful"

"Great location and quieter than other parts of London. The shipping g container was kitted put very nicely and it was very comfortable. Others have complained of the noise from the trains but earplugs were provided and really, one should be aware of where you are booking so you aren’t surprised. Noisy trains are NOT the hotel’s fault. The main issue we had was the automatic/motion sensor lights and not being able to control them. If you turn the lights off, the air con also goes off. Not the most restful sleep when the lights are full on every time you move around. All in all, a very good location and experience."

"I have spent a total of 8 nights at this place. Since London is well visited at this time, the rates were also accordingly high. The location is very central and you can walk to many sights in a few minutes. In the first impression, the apartment is nicely furnished, but if you take a closer look, it is an absolute disaster. The apartment was not particularly clean on arrival and lacked personality. The heating does not work, the ventilation of the room is incredibly loud and the light from the motion detector in the hallway flashes constantly. The windows are not very thick, so you can really hear everything outside. After 6 nights I wanted to change the apartment to a higher floor, which I was promised. I was offered neither an early check in nor a late check out and no other help. The apartment was fully booked, but you can still offer help instead of just sending a link where you had to take care of luggage storage yourself. There is no luggage room there. After all these nights they wanted me to check out at 11am, bring my luggage somewhere else and check in again at 4pm. Ridiculous. I've stayed then in the same apartment. The apartment was not cleaned during mid stay cleaning. It was dirty, white socks were black after a few steps, there was thick dust next to the bed and dirty dishes were put in the dishwasher with clean dishes. I asked several times for an extra blanket, however I only received a bed cover. The highlight of the whole thing, however, was that our door was not closed after cleaning and thus stood open all day. Anyone could just walk into our apartment. When I reported this by email, my message was ignored until today. Before that I got very quick answers to my questions. There is no one on site, I understand that, however the customer service is an absolute disaster and complaints are simply ignored. Due to the fact that there is a lack of insight and security here, I will never book Stow Away again and cannot recommend this to anyone."