Britannia Hampstead Hotel Primrose Hill Road, London NW3 3NA

"The location is not bad, close to Camden, and the reception was just ok. But the room was awful. It was just like travelling to the 70s, but the bad 70s if I may say so. As we used it mostly to have a small rest during our visit to the city, it was just ok. But came on, the rooms need an urgent improvement."

"This may sound ridiculous but for hygiene reasons I slept fully clothed. Words cannot describe how bad this place is. I think I payed £85 for a last minute booking as working in the area. Stains in the bed, walls and bathroom. I also found stale food under the bed. I have stayed in 100’s of hotel due to my work and I can honestly say that this hotel is by far the worst. No other hotel comes close to this. I couldn’t believe that hotels are allowed to be in this state in the UK this day in age. Awful."

"You get what you pay for. - Not a lots. Good location. However, room was very 'old' Needs updating a revamp. Things are breaking or broken. Looking very tired. Not a particularly comfy relaxing night. Shower was stained and had seen better days. Carpet not very clean. Stay here as a last resort."

"Stayed at this hotel for 41 nights, room was spacious and tidy ish, the staff need to be a bit more aware of how to treat the customers and notify them when things like the water are being turned off. The hotel is in dire need of a spruce up however the one shining light is Martha behind reception she is professional, polite and will do anything within her powers to ensure she can assist in your stay. Thanks for you assistance over my long stay Martha, Tom"

"I’ve been working there for over a year. The only positive thing is the position and low price. The hotel is extremely old with old forniture. Many rooms don’t have windows at all, smokers room stink a lot of cigarette or weed, cleaning is really poor and I saw staff using dirty clothes to clean even cups. Smell is really bad in general. Food is poor and low quality, most of the stuff is frozen or in can. There were mouse in some floors and even inside the kitchen. Unfortunately owner doesn’t want to invest money in anything so quality is extremely poor. I STRONGLY suggest you DO NOT go in this hotel!"