The London Hotel 32 Sussex Gardens, London W2 1UL

"DO NOT Book this hotel! Booked four weeks before our trip.Arrived at 9pm with two children, which we had put on booking details what time we would arrive. The hotel looked old and scruffy. The man on reception looked confused to see us and then said that the computers were down and they didn’t know who was coming and that they had no family rooms available which we had booked. Started making phone calls to try’s me get his ‘friend’ at another place to put us up. Was really dodgy and the kids were scared so we managed to phone another hotel to get somewhere else to stay. It turns out this has been happening to a lot of people they have been given rooms away for people living there as getting money from the government however don’t even have the decency to inform they have given the room away. Disgusting!"

"DO NOT BOOK THIS HOTEL. Made a booking through booking.com, when we arrived to the hotel with a 5 year old after spending the day at Winter Wonderland we were told by the chap on reception that they had cancelled our room, no notification, we were told that they had advised booking.com of the cancellation and after spending an hour trying to sort it out we still had nowhere to stay. I leave one star as and I quote "out of feeling sorry for us" he asked a neighbouring hotel if we could have a room, which we had to cram all 3 of us into a double room. If I could elave 0 stars I would. The hotel we ended up staying a few doors up told us that the one we had originally booked had been taking in asylum seekers and that our room (that was paid for might I add) will have been given out to someone seeking asylum. Again DO NOT BOOK."

"Now called 'The London Hotel'. I stayed here with 2 friends last night and was satisfied. The location of the hotel is amazing, the gentleman who checked us in was very friendly & assisted us with maps & telling us which buses were the best. The room was ideal for our needs, a double & a single with a basic bathroom & mini fridge. Rooms had been recently decorated I think & that added to the experience. It is what we expected for our money & the staff were very friendly! Would definitely use again due to the location & price. Breakfast was good - great cheesy omelette but more of a selection would be nice."

"Hamiltons really earns it's two stars. Don't look for a sign that says Hamiltons, that's on a small brass plaque by the door. The large letters that identify it are "London Hotel" We spent a happy hour or so trailing up and down looking for it. The staff were lovely and friendly and definitely the best thing about the place . Very pleasant people. The rooms are large enough to fit a bed in and get round the edge. The toilet/ shower is a build in within the box room. The window sort of closes, if you yank it. The plug sockets work but wobble on the wall, the towel is replaced daily and folded to look like it's three. The fridge gets a bit cold, sometimes, the TV is 12" and you can sort of watch it, if you squint . The water gets warm .... after a while .. to the point that your shower isn't quite cold, the shower tray drains .. after a while, just leave it for a bit. The drawers to the side cabinet open sufficient to store something in, with a bit of patience. The pillow cases don't get changed.... The breakfast whilst served very nicely, is eggs and toast or cereal. Overall, a solid two stars"

"This hotel should only be used at last resort. The rooms are super small, the bathrooms had black mold growing above shower and toilets clogged with most uses. The free WiFi was almost unusable and wall outlets seemed to work about 50% of the time. The only reason this gets a 2 star is staff was friendly at front desk and breakfast. I would not recommend due to cleanliness and room size. Many better hotels at same price point."